1. Collection targets

- Achieve monthly and quarterly collection targets against demands raised

- Track milestone-linked payments (booking, plinth, slab, finishing, possession) and ensure timely follow-up

- KPIs: collections vs. target (₹), collection efficiency % (collected vs. demanded), collections within due date %

2. Demand letter and invoice management

- Coordinate with the project and accounts teams to raise demand letters as per construction milestones

- Ensure demand letters, GST invoices and payment reminders reach customers on time and are acknowledged

- KPIs: demand letters issued within 2-3 days of milestone certification, dispatch and acknowledgement rate, errors in demand notes

3. Follow-up and overdue recovery

- Follow up with customers through calls, emails, messages and visits as per a defined cadence

- Recover overdue instalments and negotiate payment schedules within approved limits

- Escalate long-pending cases to the Collection Manager, legal or senior management

- KPIs: overdue amount recovered, ageing buckets (30/60/90+ days) reduced, promise-to-pay conversion %

4. Home loan and bank coordination

- Coordinate with banks and housing finance companies for loan sanction, disbursement and tranche releases

- Ensure documentation (agreement, NOC, construction certificates, progress letters) is submitted on time

- KPIs: disbursement turnaround time, tranche releases vs. milestones, pending bank queries closed on time

5. Customer relationship and query handling

- Resolve queries on payment plans, statements of account, interest and receipts

- Maintain a skilled, compliant approach in all customer communication

- KPIs: query resolution time, customer complaints on collection practices (zero),



customer satisfaction score

6. Documentation, receipts and reconciliation

- Issue receipts and maintain customer ledgers and statements of account

- Reconcile collections with the accounts team, including cheques, RTGS/NEFT, bounced cheques and unallocated receipts

- KPIs: receipts issued within 24 hours, reconciliation accuracy, bounced cheque recovery rate

7. Cancellation, default and legal coordination

- Identify high-risk accounts early and issue reminder and default notices as per policy

- Coordinate with the legal team on notices, cancellations and refunds

- Support resale or re-allotment of cancelled units

- KPIs: default cases flagged early, notices issued on time, cancellation rate, refund processing time

8. Pre-possession and handover collections

- Ensure all dues, including final instalment, stamp duty, registration, maintenance deposit and other charges, are collected before possession

- Coordinate with the CRM and handover teams on clearances

- KPIs: possession-linked collections %, zero possessions with pending dues, handover clearance turnaround

9. MIS, reporting and CRM updates

- Update the collection tracker and CRM daily with follow-up status and promises to pay

- Submit daily, weekly and monthly collection, outstanding and ageing reports

- KPIs: reports submitted on time, forecast accuracy, CRM update compliance

10. Compliance and ethics

- Follow RERA provisions, company policy and approved interest and penalty norms

- Avoid unapproved waivers or commitments, and maintain accurate records

- KPIs: zero compliance violations, zero complaints of harassment or misrepresentation, audit compliance

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales & Collection Executive (Ahmedabad)
🏢 Rashmi Engicon
📍 Ahmedabad