About the Company

Role OverviewWe are looking for an experienced, customer-centric and commercially driven professional to support the Head of Sales & Marketing in managing the retail sales function and delivering an exceptional customer experience across . The role is responsible for driving sales, managing customer relationships, supervising the retail team, ensuring seamless sales operations and maintaining the premium standards synonymous with our brands.

About the Role

We are looking for an experienced, customer-centric and commercially driven professional to support the Head of Sales & Marketing in managing the retail sales function and delivering an exceptional customer experience across . The role is responsible for driving sales, managing customer relationships, supervising the retail team, ensuring seamless sales operations and maintaining the premium standards synonymous with our brands.

Responsibilities

- Sales & Revenue
- Achieve monthly and annual sales targets.
- Convert walk-in, digital and referral enquiries into sales.
- Drive repeat business through relationship building and customer engagement.
- Maximise average order value through effective cross-selling and upselling.
- Customer Experience
- Deliver an exceptional luxury retail experience at every customer touchpoint.
- Build long-term relationships with HNIs, architects, designers and discerning retail clients.
- Resolve customer concerns efficiently while maintaining the highest service standards.
- CRM & Client Management
- Maintain a robust customer database.
- Ensure timely follow-up on all enquiries, quotations and pending orders.
- Develop clienteling initiatives to encourage repeat business and referrals.
- Retail Operations
- Oversee daily showroom operations.
- Ensure impeccable visual merchandising and presentation standards.
- Coordinate with production,



logistics and accounts for smooth order execution and timely deliveries.
- Team Leadership
- Lead, motivate and mentor the retail sales team.
- Allocate responsibilities and monitor daily performance.
- Train team members on product knowledge, sales techniques and customer service standards.
- Marketing Support
- Support product launches, exhibitions, events and retail activations.
- Work closely with the marketing and digital teams to convert leads into sales.
- Provide customer insights and market feedback to improve business performance.
- Reporting
- Prepare daily, weekly and monthly sales reports.
- Monitor KPIs including sales, conversions, repeat customers and average order value.
- Assist the Head – Sales & Marketing with forecasting and business reviews.

Qualifications

- Graduate in Business, Marketing or a related discipline.
- MBA preferred.

Required Skills

- Desired Profile
- Experience
- 8–10 years of experience in luxury retail, premium furniture, interiors, home décor, lifestyle, jewellery or fashion with a proven track record in achieving sales targets and leading customer-facing teams.
- Skills & Competencies
- Solid sales and negotiation skills.
- Excellent communication and interpersonal abilities.
- Leadership and team management.
- Customer relationship management.
- Strong organisational and analytical skills.
- Proficiency in Microsoft Office and CRM software.

Preferred Skills

- Experience in luxury retail, premium furniture, interiors, home décor, lifestyle, jewellery or fashion.

Pay range and compensation package Not specified.

Success Measures

- Achievement of sales targets
- High enquiry-to-sale conversion
- Growth in repeat customers
- Customer satisfaction
- Team performance
- Efficient order execution
- Strong CRM discipline
- Premium showroom standards

Write to us at www.whizzhr.com

📌 Retail store Manager (Delhi)
🏢 Whizz HR
📍 Delhi