Company Description Plan India (Plan International India Chapter) is a registered not-for-profit organization dedicated to advancing welfare and development for children and promoting equality for all girls and women across India. Through grassroots social development initiatives, the organization focuses on gender-transformative, child-centered community development to create lasting impact for under-resourced children, their families, and communities. Since 1996, Plan India has helped millions of children and young people access government safety nets and schemes related to child protection, quality education, and healthcare services.

The organization also works to improve access to a healthy environment, livelihood opportunities, and meaningful participation in community development. Candidates joining Plan India will contribute to mission-driven work that supports sustainable change and social equity.

Role Description The Retention Manager is a full-time, in office role based in New Delhi. This role is responsible for developing and implementing strategies to improve supporter, donor, and stakeholder retention, ensuring long-term engagement with Plan India’s programs and initiatives. Day-to-day tasks include analyzing retention data and trends, segmenting audiences, and designing campaigns to reduce churn and increase lifetime value.

The Retention

Manager will collaborate with fundraising, communications, and program teams to enhance supporter experience, manage feedback channels,



and resolve issues promptly and professionally. The role also involves preparing regular performance reports, recommending improvements, and contributing to process optimization to strengthen overall relationship management.

Qualifications

- Candidates should possess strong Customer Retention skills with experience in building and sustaining long-term relationships with donors, supporters, or customers.
- Candidates should possess solid Analytical Skills to interpret data, track retention metrics, and identify actionable insights for improvement.
- Candidates should possess expertise in Retention Strategies, including developing targeted engagement plans, loyalty initiatives, and reactivation campaigns.
- Candidates should possess excellent Communication skills, both written and verbal, to engage stakeholders clearly, empathetically, and persuasively.
- Candidates should possess high-quality Customer Service skills, with a focus on responsiveness, problem-solving, and enhancing overall supporter experience.
- Relevant experience in non-profit, social sector, or fundraising environments is beneficial.
- Strong organizational and time management skills, with the ability to handle multiple projects and deadlines.
- Bachelor’s degree in Business, Marketing, Communications, Social Work, or a related field; a master’s degree is an advantage.
- Comfort with CRM systems, data reporting tools, and basic MS Office applications.

📌 Retention Manager (New Delhi)
🏢 Plan India
📍 New Delhi