We are looking for a highly motivated Senior Associate to join the Resource Management Team. This role is ideal for professionals with Workforce Management, people management, stakeholder management, and operational excellence experience in a shared services or global delivery environment. The individual will drive strategic initiatives, resource planning activities, operational improvements, and cross-functional projects while collaborating with global stakeholders and leadership teams.
Key Responsibilities
- Support planning, execution, and monitoring of key projects and strategic initiatives.
- Manage project schedules, resource allocation, deliverables, and escalation handling.
- Drive operational excellence and process improvement initiatives.
- Collaborate with global stakeholders to understand business requirements and staffing needs.
- Analyze trends and recommend best practices to improve organizational effectiveness.
- Support change management and transformation initiatives.
- Build strong relationships with cross-functional teams across geographies.
- Provide insights and recommendations to support organizational growth.
- Align workforce capabilities with engagement requirements.
- Drive continuous improvement and enhance service delivery effectiveness.
Required Skills
Mandatory Skills
- Workforce Management
- Interview Scheduling/ Management
- Stakeholder Management
- People Management
- Problem Solving
- MS Office Suite (Advanced PowerPoint required)
- Collaboration & Communication Skills
- Resource Planning / Workforce Management
- Change Management
Preferred Skills
- Shared Services or Global Delivery Center experience
- Audit domain exposure or understanding of audit concepts
- Process Excellence and Transformation initiatives
- Executive-level presentation and storytelling skills
Qualifications
- MBA (Mandatory)
- PMP Certification preferred
- Minimum 7+ years of PMO experience
- Experience working with global stakeholders and matrix organizations
- Strong analytical, organizational, and relationship-building skills
What We're Looking For
- Excellent stakeholder management and influencing skills.
- Solid executive communication and presentation capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Detail-oriented with a proactive approach to problem solving.
- Experience driving organizational change and process improvements.
- Ability to work effectively in a virtual, multicultural environment.
📌 Resource Manager (Bengaluru)
🏢 AMS
📍 Bengaluru
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