Job Summary To handle room reservations, guest enquiries, booking confirmations, and reservation records efficiently while ensuring excellent customer service and smooth coordination with other hotel departments.
Key Responsibilities
- Handle room booking enquiries through phone, email, and online platforms.
- Process reservations, cancellations, amendments, and booking confirmations.
- Provide accurate information regarding room availability, rates, packages, and hotel facilities.
- Follow up on guest enquiries and ensure timely responses.
- Assist in preparing reservation reports and maintaining booking records.
- Ensure guest satisfaction through skilled communication and service.
- Follow hotel policies, procedures,
and reservation guidelines.
Qualifications & Skills
- Graduate in any discipline; hospitality qualification is an advantage.
- Good communication skills in English and Malayalam.
- Basic computer knowledge and familiarity with MS Office.
- Knowledge of hotel reservation systems is an advantage.
- Good telephone etiquette, organizational skills, and attention to detail.
- Ability to work in a team and handle multiple tasks efficiently.
Pay: ₹16,000.00 - ₹23,000.00 per month
Benefits
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
Work Location: In person
📌 Reservation Assistant (Kochi)
🏢 Aroma Group Of Companies
📍 Kochi
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