Roles and Responsibilities

- Client Servicing & Relationship Management • • • •
- Build trusted relationships with assigned clients and act as their primary point of contact.
- Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
- Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, recent features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

- Drive timely contract renewals and ensure minimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

- Identify opportunities to expand client engagement through relevant upsell and crosssell solutions.
- Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

- Coordinate with support, operations,



and product teams to resolve client queries quickly.

Skills:

- Maintain accurate records of all client interactions, renewals, and account activities in CRM.
- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
- Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals

INTERESTED CANDIDATES CAN SHARE THEIR CV ON (phone hidden) or anushka [email protected]

Role: Enterprise & B2B Sales - Other, Industry Type: Internet (E-Commerce), Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills UpsellingSalesCross Selling B2BLead GenerationField SalesDirect SalesKey Account ManagementRevenue Generation

📌 Relationship Manager - Field Sales - Bengaluru (Hosur)
🏢 Tradeindia
📍 Hosur