METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D;, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities
Service Sales: Forecasting, Planning, Execution & Collection for Service Products. Align & manage Telesales, Service Sales, Inside Sales & Contract Admin teams. Healthy sales pipeline through leads & opportunities mapping.
Delegation & Tracking of all Service Calls on Weekly / Monthly basis without any escalation. Ensuring top quality service to both internal and external customers
Improve Customer Experience by seeking feedback through regular site visits.
Team Management: Ensure training, upgrade skills & continually motivate for excellent performance.
Territory mapping to ensure better reach to customer & thereby achieve all Service KPI's
Ownership, Accountability & Responsibility to deliver on Key performance indicators for Business & Operations thereby build customer relationship.
Engage with team for their overall development so as to deliver on all expectations.
Close alignment with all internal stake holders
What You Need to Succeed
B.E in Electronics / Instrumentation with min. 15yrs+ Work experience in Team Management, Business Accumen, Customer Management & Service Delivery
Language proficiency: English - Valuable Verbal and written communication skills are a must
Knowledge of Excel & Data Analytics
Service Experience on Analytical/Industrial Instruments would be a added advantage.
Overall and Specific Experience: Experience on a Team Manager / Leadership Role
Our Offer to You
One Team" that thrives on collaboration and innovation
Opportunities to work with Global teams An open, fair and inclusive environment
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application A brand name that is identified worldwide with precision, quality, and innovation.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.