- Develop a comprehensive quality strategy based on current performance and future targets.
- Create and execute implementation plans with clear, measurable milestones.
2. Quality Focus and Culture
- Launch quality campaigns to strengthen organizational focus on quality systems.
- Drive tangible improvements in rejection control across all departments.
- Foster active employee participation in quality initiatives.
- Establish rewards and recognition programs linked to key quality metrics.
- Conduct training programs on essential quality tools and processes.
3. Customer Quality Requirements
- Act as the customer's voice to align quality campaigns with market and customer expectations.
- Manage customer complaints and implement learnings to strengthen SOPs for zero complaints.
- Monitor evolving customer quality expectations and adjust processes accordingly.
- Serve as the single point of contact for all customers and regulatory audits.
4. Documentation & Reporting
- Establish and rigorously implement quality measurement matrices across all units.
- Develop reliable quality dashboards to monitor both micro and macro indicators.
5. Third-Party Coordination
- Coordinate with third-party inspectors for raw material and finished product testing.
- Ensure timely completion and compliance of all third-party testing activities.
6. Vendor Quality Management
- Define quality requirements and conduct periodic audits of vendor facilities and processes.
- Provide quality training and education to vendors.
- Execute vendor audits, follow-ups, and performance ratings.
7. Compliance & Standards
- Ensure adherence to organizational and regulatory quality standards.
- Verify Test Certificates (TC) and maintain material traceability and compliance.
8. Process Improvement
- Analyze quality issues and implement corrective actions to improve product reliability.
- Support continuous improvement initiatives to enhance quality control processes.
Preferred candidate profile
- Strong knowledge of QMS, ISO standards, and quality inspection processes
- Proficiency in quality tools (Six Sigma, RCA, FMEA, SPC, CAPA)
- Ability to read and interpret engineering drawings
- Solid analytical and problem-solving skills
- Experience in rejection reduction and process improvement
- Capability to develop quality metrics and dashboards
- Strong leadership and team-building skills
- Ability to drive quality culture and employee engagement
- Good customer handling and audit management skills
- Vendor quality management and audit experience
- Effective communication and coordination skills
- Strong documentation and reporting abilities
- Knowledge of regulatory compliance and standards