We have openings for Quality Analyst - international Process
Must have On Paper International BPO Experience on Paper atleast 2 years
Role & responsibilities
- 2+ years on papers experience as Quality Analyst is required..
- Robust knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method)
- Experience into BPO industry & experience with 7QC is mandatory.
- Expertise into international process mandatory(medical billing & healthcare domain not considered)
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-up taking corrective towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.
- Note - QA International BPO Process Experience for atleast 2 years is Mandatory to apply in this Role
Note - 1 Year of Quality Analyst Experience on paper from BPO Background is Mandatory To apply in this role
Shifts: 11 AM To 11 PM (Any 9 hour Window )
5 days working 2 week off
Notice period: Immediate Joiner to 30 days preferred
Location - Ghansoli Navi Mumbai ( Not considering out of boundary Candidates)
Interested candidates please share updated resume on (phone hidden) - Laiba ( with a Tag line of " Interested in International Quality Analyst role"
Role: Customer Success Associate, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate read more
Key Skills Skills highlighted with ‘‘ are preferred keyskills call audit Root Cause AnalysisQC ToolsPareto AnalysisFisherieshistogramRCACall MonitoringQuality MonitoringCall QualityFeedbackQuality AnalysisCall CalibrationQuality CheckQuality AssuranceInternational BPO
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