Company Description

KAPS is an outsourcing company that provides remote operations support to multifamily real estate companies in the United States. Our India-based team works as an extension of our clients' property management, leasing, accounting, and maintenance teams, helping them run their communities efficiently and deliver reliable, high-quality service to residents.

Role Description

This is a full-time, remote (work-from-home) Property Manager role based in India, supporting US multifamily properties. The role works the graveyard (night) shift to align with US business hours. You will handle day-to-day property operations, including resident relations, lease administration, rent collection, maintenance coordination, and reporting, while working closely with on-site teams and US-based managers.

Key Responsibilities

- Serve as a point of contact for residents by phone, email, and chat; resolve inquiries, complaints, and escalations professionally.
- Administer leases: process applications, move-ins, move-outs, renewals, notices, and lease documentation.
- Post and track rent payments, follow up on delinquencies, and maintain accurate tenant ledgers.
- Create, assign, and follow up on maintenance work orders; coordinate with vendors and on-site technicians to ensure timely repairs.
- Update online listings and support marketing, leasing, and resident retention activities.
- Assist with budgets, financial reports, and property performance reports.




- Provide daily status updates to US-based managers and collaborate with internal teams to meet deadlines and service standards.

Qualifications

- Experience in property management, multifamily housing, leasing, rent collection, or related back-office support (US real estate experience strongly preferred).
- Hands-on experience with property management software such as AppFolio, Yardi, RealPage, Entrata, or Buildium.
- Excellent written and verbal English communication skills for interacting with US residents, vendors, and managers.
- Basic financial and accounting understanding, such as budgeting, expense tracking, and reviewing property reports.
- Strong organizational and time-management skills, with the ability to handle multiple properties, tasks, and deadlines.
- Proficiency with MS Office / Google Workspace (email, spreadsheets, document management).
- Customer-focused, professional, and solutions-oriented approach; able to work independently in a remote setting.
- Bachelor's degree preferred; certifications or training in property management or real estate are a plus.

Work Requirements

- Full time, remote (work from home) position based in India.
- Graveyard (night) shift aligned with US business hours, including flexibility as business needs require.
- Reliable high-speed internet, a laptop/desktop, a quiet workspace, and power backup.

📌 Property Manager (India)
🏢 KAPS
📍 India