About Our Client Our client is a global leader in technology-enabled business services, leveraging advanced analytics, automation, and AI to help enterprise customers improve operational efficiency and business outcomes. With a workforce of over 30,000 employees globally and a strong presence in India, the organization offers a energetic, large-scale environment where HR professionals can make a significant impact on employee experience, culture, and organizational growth.

Grievance Management

- Serve as the primary point of contact for employee grievances.
- Conduct thorough investigations into grievances in a timely manner.
- Collaborate with relevant stakeholders to resolve grievances.
- Maintain detailed records of all grievance cases and outcomes.

Disciplinary Case Management

- Manage the disciplinary process, ensuring compliance with company policies and legal requirements.
- Conduct investigations into disciplinary issues, including interviews with involved parties.
- Provide recommendations for disciplinary actions and ensure consistent application across the site.
- Document all disciplinary cases and maintain confidentiality.

Performance Improvement

- Work with managers to identify employees who require performance improvement plans (PIPs).
- Develop and implement PIPs in collaboration with managers and employees.
- Monitor progress and provide ongoing support to employees on PIPs.
- Evaluate the effectiveness of PIPs and make necessary adjustments.

Policy and Procedure Compliance

- Ensure all employee relations activities comply with company policies, procedures, and legal requirements.
- Stay updated on relevant labor laws and regulations.
- Provide training to managers and employees on employee relations policies and best practices.





Skip Connect / Focus Group Discussions:

- Foster a positive work environment through effective communication and conflict resolution.
- Conduct regular meetings with employees to address concerns and gather feedback.
- Promote open door policy and ensure confidentiality with respect to the feedback shared.

Reporting and Analytics

- Prepare regular reports on employee relations activities and trends.
- Analyze data to identify patterns and areas for improvement.
- Provide insights and recommendations to senior management.

Team management

- Manage a team of 7 employees in Employee Relations across 3 locations.

Communication / Articulation

- Preparation of email/letter drafts - Participation in Leadership reviews/preparation of dashboards.

The Successful Applicant Qualifications

- Bachelor's degree in Human Resources, Business Administration, or related field.
- Minimum of 12 years of experience in employee relations or a similar role.
- 6-7 years of experience in team management.
- Strong knowledge of labor laws and regulations.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in HRIS (Workday or similar tools) and other relevant software.

Additional Information

- This role may require occasional travel to other sites.
- The Employee Relations Lead must be able to work independently and as part of a team. What's on Offer - Lead Employee Relations for a large, complex organization with visibility to senior leadership and the opportunity to influence culture at scale.
- Manage a high-impact ER team while driving strategic people initiatives across multiple locations.

📌 Program Leader Employee Relations - GCC (Hyderabad)
🏢 Michael Page
📍 Hyderabad