- Design and deliver training programs for process trainers, focusing on soft skills development.
- Develop and maintain effective communication channels with stakeholders to ensure seamless delivery of training services.
- Conduct needs analysis to identify skill gaps and develop targeted training solutions.
- Collaborate with subject matter experts to create engaging learning materials and content.
- Monitor trainee progress, provide feedback, and evaluate program effectiveness.
Desired Candidate Profile
- 4-7 years of experience in BPO/Call Centre industry or related field.
- Robust understanding of adult learning principles, instructional design methodologies, and facilitation techniques.
- Excellent communication, presentation, and interpersonal skills; ability to work effectively with diverse groups.
Language - kannada & English
Location - People Interactive (I) Pvt Ltd, G R Icon Building 3rd Floor, No 90 Industrial Area, Jyotinivas College Road, 5th Block, Koramangala, Bangalore- 560034
📌 Process Trainer (Bengaluru)
🏢 People Group
📍 Bengaluru
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