Job Title: Process Associate Company: Wipro Location: Kolkata, West Bengal Experience: Fresher Job Type: Full-time, Work from Office Education: H.Sc / Graduate :

- Handle customer queries through phone calls and emails professionally.
- Process transactions according to quality standards and company procedures.
- Record, track, and document customer queries and their resolutions.
- Provide customer support and troubleshoot basic issues.
- Maintain accurate records using internal systems and tracking tools.
- Follow service-level agreements (SLAs) and escalate unresolved issues to the team leader.
- Maintain customer satisfaction through effective communication.
- Attend training sessions to improve product knowledge and service quality.

Required

Skills:





- Excellent English communication skills.
- Valuable typing speed and accuracy.
- Basic computer knowledge.
- Strong listening and customer service skills.
- Willingness to work evening and night shifts.
- Claims Processing knowledge.
- SVAR test is mandatory.

Additional

Requirements:

- Work from office only.
- US healthcare experience is an advantage.
- Candidates should be comfortable working in rotational or night shifts, as required. Note: Salary was not specified in the provided . Please verify the latest details and eligibility on Wipro’s official careers page.

📌 Process Associate (Kolkata)
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📍 Kolkata