PET SHOP MANAGER

Company: Pet Essentials – Jayanagar , Horamavu and BTM Layout, Bengaluru

Department: Store Operations

Job Title: Pet Shop Manager

Reports To: Management

1. Job Purpose

To manage the daily operations of the pet store, maintain proper accounts and stock records, monitor staff performance, and coordinate grooming and veterinary appointments. The manager is responsible for the smooth functioning of the store and providing good customer service.
1. Key ResponsibilitiesA. Daily Store Operations

- Open and close the store as per schedule.
- Ensure the store, shelves, billing counter, and display areas are clean and organised.
- Monitor staff attendance, punctuality, and daily duties.
- Ensure products are properly displayed with correct price labels.
- Handle customer enquiries, complaints, and product recommendations.
- Ensure WhatsApp enquiries and customer follow-ups are attended to.

B. Daily Audits and Inventory
- Check daily stock movement and identify missing or damaged products.
- Conduct daily checks of selected high-value, fast-moving, and critical products.
- Monitor expiry dates, near-expiry products, and damaged stock.
- Check physical stock against system stock and report differences.
- Identify out-of-stock products and prepare replenishment orders.
- Verify stock received from suppliers against invoices and delivery quantities.
- Ensure proper recording of stock transfers, returns, and adjustments.

C. Billing and Accounting
- Ensure all sales are billed correctly through the billing system.
- Verify daily cash, card, UPI, credit, and other payment collections.
- Reconcile actual collections with system sales and report any differences.
- Maintain records of store expenses, petty cash, and supporting bills.
- Track customer credit sales, outstanding payments, and supplier bills.
- Ensure grooming and veterinary services are billed correctly.
- Prepare and submit the daily sales and cash closing report to management.

D. Grooming Appointment Management
- Receive and schedule grooming appointments.
- Coordinate appointment timings with groomers and helpers.
- Confirm appointments with customers and maintain follow-up records.
- Track completed,



cancelled, and rescheduled appointments.
- Ensure grooming services are billed and payments are collected.
- Monitor grooming revenue, service packages, and customer feedback.
- Ensure grooming rooms, tables, tubs, and equipment are clean and ready for use.

E. Veterinary Appointment Management
- Schedule veterinary consultations, vaccinations, and other clinic appointments.
- Coordinate with the veterinarian and confirm appointments with customers.
- Maintain appointment records, including pet details, owner contact number, service required, and appointment status.
- Ensure consultation, vaccination, and other applicable service charges are billed correctly.
- Maintain vaccination and follow-up reminders as directed by the veterinarian.
- Ensure patient records and clinic documents are properly maintained.
- Coordinate with the veterinarian regarding delays, emergencies, and customer concerns.

Note: Medical decisions, diagnosis, prescriptions, and treatment must remain the responsibility of the qualified veterinarian. F. Sales and Customer Service

- Monitor daily sales and work towards monthly store targets.
- Encourage sales of pet food, treats, accessories, grooming, and veterinary services.
- Inform staff about ongoing offers, promotions, and recent products.
- Ensure customers receive timely updates about orders and appointments.
- Build customer relationships and encourage repeat visits.

G. Daily Reporting to Management Submit a daily report covering:
- Total store sales and payment reconciliation.
- Grooming sales and appointments completed.
- Veterinary consultation and vaccination revenue.
- Pending and upcoming appointments.
- Stock discrepancies and out-of-stock items.
- Expenses and cash balance.
- Staff attendance and operational issues.




- Customer complaints and pending follow-ups.

1. Daily Manager Checklist

Opening

- Check store cleanliness and staff attendance.
- Verify billing system and opening cash.
- Review stock shortages and pending orders.
- Check grooming and veterinary appointments for the day.

During Store Hours

- Monitor sales, billing, and customer enquiries.
- Coordinate grooming and veterinary appointments.
- Check stock, expiry dates, and product displays.
- Record expenses and ensure all transactions are billed.
- Follow up on pending customer enquiries and deliveries.

Closing

- Reconcile sales against cash, card, UPI, credit, and other payment records.
- Verify grooming and veterinary collections.
- Record expenses and petty cash balance.
- Update stock discrepancies and pending appointments.
- Submit the daily closing report to management.
- Ensure the store is clean, secure, and ready for the next day.

1. Required Skills and Qualifications

- Minimum 2–3 years of experience in retail or store management preferred.
- Experience in billing, basic accounting, and inventory management.
- Basic knowledge of Excel or Google Sheets.
- Good communication and customer-handling skills.
- Ability to coordinate staff, groomers, and veterinarians.
- Responsible, organised, and comfortable handling daily reports.
- Interest in pets and the pet-care industry is preferred.

1. Performance Indicators (KPIs)

- Daily sales and monthly target achievement.
- Accuracy of cash and payment reconciliation.
- Stock audit accuracy and reduction in stock discrepancies.
- Control of expired, damaged, and missing stock.
- Grooming and veterinary appointment management.
- Service revenue and appointment follow-up.
- Timely submission of daily reports.
- Customer satisfaction and staff discipline.

The Pet Shop Manager is responsible for ensuring that the store operates smoothly every day, with accurate accounts, proper stock control, well-managed appointments, and excellent customer service. Pay: ₹13,000.00 - ₹26,000.00 per month

Benefits

- Health insurance
- Leave encashment

Work Location: In person

📌 Pet Shop Manager (Jayanagar)
🏢 Meppayil Ventures
📍 Jayanagar