Expert Clinics is a group of specialty clinics comprising Expert Allergy and Expert Gastro. We are looking for a warm, organised and technologically proficient Patient Coordinator to be the first point of contact for our patients and to keep daily operations running smoothly.
Key Responsibilities
Front Desk and Patient Experience
- Welcome patients and attendants courteously and maintain a professional, welcoming reception area
- Register new patients and update existing records accurately
- Guide patients through the OPD workflow to ensure smooth, timely movement through the clinic
Appointments and Scheduling
- Manage consultant schedules for both clinics, including bookings, confirmations, follow-ups and rescheduling
- Handle appointment requests received in person, by phone and on WhatsApp
- Send appointment reminders and follow-up communication to reduce missed visits
Patient Communication
- Respond promptly and politely to patient queries
- Communicate instructions, preparation requirements and follow-up plans clearly, within the scope of the role
- Coordinate video consultations and share joining details with patients
Coordination and Documentation
- Make accurate and timely entries in the EMR and maintain organised patient records
- Coordinate with the lab, pharmacy, diagnostic services and clinical team to ensure seamless patient care
- Support billing, payment collection and basic front office administration
- Escalate patient concerns and urgent situations to the clinical team without delay
Requirements
- Graduate in any discipline (preferred)
- Excellent communication skills in English
- Comfortable with EMR or clinic management software, WhatsApp Business and basic MS Office or Google Workspace
- Solid organisational skills, attention to detail and the ability to multitask in a high-volume setting
- Professional demeanour, empathy and patience in dealing with patients