Job Title: Patient Care C Executive Department: Reports To: Operations Manager

Overview:

The Patient Care Advisor is essential in the home healthcare industry, helping people access Life Circle's services. They talk to clients, understand their needs, and give personalized advice for the best care solutions. The advisor acts as a bridge between clients and the company, aiming to make patients happier. In this role, you guide patients and families in getting quality care, leading to better health outcomes and satisfaction.

You're committed to excellent patient care and meeting sales goals while respecting privacy and ethics.

As a Patient Care Advisor with a sales focus at Life Circle, you play a crucial role in facilitating access to home healthcare services while driving sales growth. You will engage with potential clients, understand their needs, and provide tailored solutions to enhance their overall experience

1. Patient Engagement, Consultation, and Care Product Recommendation:

- Initiate conversations with patients and their families to understand healthcare needs and preferences.
- Provide comprehensive consultation on available home care services, explaining features, benefits, and pricing options while understanding needs and preferences.
- Recommend suitable care products tailored to each patient's requirements.

2. Lead Generation, Management, and Follow-Up:

- Identify and pursue leads through various channels such as web inquiries, referrals, and healthcare professionals.
- Respond promptly to all inquiries received via phone calls, emails, and online platforms.
- Follow up on leads promptly to convert them into business opportunities.
- Maintain detailed records of patient interactions and follow-up activities.

3. Care Coordination and Placement:

- Facilitate the coordination of assessments, health worker interviews, and placements according to patient needs.
- Coordinate assessments, interviews, and placements in collaboration with the operations team.
- Liaise with the operations team to ensure seamless placement and orientation of health workers.

4. Relationship Management and Communication:

- Cultivate and maintain strong relationships with patients and their families to foster trust and loyalty.
- Address any concerns or issues raised by patients promptly and effectively.




- Maintain open and transparent communication with patients, families, and internal teams.

5. Sales and Customer Engagement:

- Initiate contact with potential clients through inbound and outbound calls to promote Life Circle's home healthcare services.
- Understand client requirements and effectively communicate the value proposition of our services to drive sales conversions.
- Provide personalized guidance and recommendations to clients, addressing their specific needs and concerns.

6. Lead Management and Follow-Up:

- Receive incoming calls and promptly return missed calls to capture potential leads.
- Ensure timely entry of all lead information into the Life Circle software system for accurate tracking and follow-up.
- Monitor emails, Interact, Just Dial, IVR number and Slack messages for new leads and promptly respond to inquiries or requests for information

7. Process Adherence and Communication Consistency:

- Adhere to established processes and protocols for handling client interactions and lead management.
- Utilize standard communication methods, both written and oral, to engage with clients and ensure consistency in messaging.
- Maintain accurate records of client interactions and communications for reference and follow-up purposes.

8. Sales Performance and Reporting:

- Meet or exceed sales targets and performance metrics set by the company.
- Provide regular updates on sales activities, lead conversions, and client interactions to the sales management team.

Expected Behaviours 1. Empathetic Engagement:

- Example: When interacting with a patient who has recently undergone surgery and requires post-operative care at home, the Patient Care Advisor listens attentively to their concerns about pain management and mobility limitations. The advisor demonstrates empathy by acknowledging the patient's discomfort and providing reassurance about the availability of skilled caregivers who specialize in post-operative care.

2. Proactive Approach:

- Example:



Anticipating the needs of elderly patients living alone, the Patient Care Advisor proactively works with Operations team to ensure their safety and well-being at home by choosing experienced caregiver. By taking the initiative to address potential challenges before they arise, the advisor helps create a more supportive and secure environment for the patient.

3. Professionalism:

- Example: During a consultation with a family seeking long-term care for a loved one with dementia, the Patient Care Advisor maintains a professional demeanour while discussing sensitive topics such as behavioural management and caregiver training. By approaching the conversation with professionalism and sensitivity, the advisor instils confidence in the family and fosters trust in the company's expertise.

4. Organizational Skills:

- Example: To ensure efficient coordination of care services for a new patient discharged from the hospital, the Patient Care Advisor meticulously organizes the scheduling of skilled nurses, therapists, and aides based on the patient's individual care plan. By keeping detailed records and communicating effectively with the Operational team, the advisor facilitates a smooth transition for the patient from hospital to home.

5. Active listening:

- Example: Over a phone call with a family discussing home care options for their elderly relative, the Patient Care Advisor practices active listening by attentively focusing on the concerns voiced by the family members. Through tone of voice and verbal cues, the advisor conveys empathy and understanding, encouraging the family to express their worries and preferences openly. By asking clarifying questions and summarizing key points throughout the conversation, the advisor ensures accurate understanding of the family's needs and challenges. This active listening approach over the phone allows the advisor to provide personalized recommendations and support that address the specific requirements of the family and their loved one, fostering trust and confidence in the home care services offered.

Note: This may be subject to change as per organizational requirements and additional responsibilities. Pay: ₹25,000.00 - ₹39,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 patient care Advisor (Chanda Nagar)
🏢 Lifecircle Health Services
📍 Chanda Nagar