About the Role We are looking for a Production Support Analyst to provide operational, administrative, and light technical support for a major banking client. This is an in office, L1 support role focused on keeping daily team operations, documentation, and coordination running smoothly.

Key Responsibilities Operations &

- Admin: Manage eMemos, procurement tracking (Purchase Requisitions, Purchase Orders, invoices, GR), and OPEX/CAPEX budgets. Service &
- Incident Tracking: Monitor and update IT incident and problem tickets. Documentation &
- Audits: Maintain audit records and write or update Standard Operating Procedures (SOPs) on platforms like SharePoint and Confluence. Onboarding &
- Offboarding: Coordinate smooth transitions for staff, including managing laptops, LAN IDs, staff passes, and system access. Continuity &
- Maintenance Support: Help coordinate Business Continuity Planning (BCP),



Disaster Recovery (DR), and scheduled maintenance windows (e.g., OS patching, Control-M, system health checks).

Requirements &

Skills 1 to 4 years of relevant IT or financial industry experience in an L1 support or operational role. Technical &

- Software Skills: Proficient in Microsoft Office (Excel for data tabulation/reporting, PowerPoint for presentations). Familiarity with IT incident and problem management tracking. Basic knowledge of HR administrative tools (e.g., Workday) and vendor contract processes.

Soft Skills: Strong ability to multitask and prioritize high-volume tasks (such as managing multiple onboarding requests in a single day) without compromising quality.

📌 Operations & Technical Support Analyst (Pune)
🏢 MONSTER INDIA PRIVATE
📍 Pune