Role Overview

Nomad Pizza is looking for an experienced and result-oriented Operations Manager to oversee the day-to-day operations of multiple cloud kitchens and dine-in restaurants across an assigned city cluster.

The role requires a combination of strong operational execution and business ownership, with responsibility for food quality, kitchen efficiency, team productivity, customer experience, sales performance, and unit-level profitability.

Key Responsibilities

- Multi-Outlet Operations: Manage and monitor the daily operations of multiple cloud kitchens and dine-in restaurants, ensuring smooth functioning and adherence to company standards.
- Business Performance & Profitability: Drive sales growth, operational efficiency, cost control, and unit-level P&L; performance across the assigned cluster.
- Food Quality & Hygiene: Ensure consistent food quality, portion control, food safety, hygiene, and compliance with operational standards.
- Kitchen Productivity: Monitor preparation times, order fulfilment, manpower utilisation, and kitchen productivity to improve operational efficiency.
- Team Management: Lead and support Outlet Managers, Kitchen Managers, Chefs-in-Charge, and Shift Leads while building a culture of accountability and performance.
- Customer Experience: Drive improvements in customer satisfaction, aggregator ratings, order accuracy, and service quality.
- KPI Monitoring:



Track key operational and business metrics, identify performance gaps, and implement corrective action plans.
- On-Ground Execution: Conduct regular outlet visits across the assigned city cluster to review operations, resolve issues, and ensure consistent execution.
- Sales & Operational Planning: Collaborate with relevant teams to achieve business targets while maintaining service standards and profitability.

Role Requirements
- Experience in restaurant operations, cloud kitchens, QSRs, or the food service industry.
- Prior experience managing multiple outlets or kitchens.
- Strong understanding of kitchen operations, food quality, hygiene, and service standards.
- Ability to understand business performance metrics, cost controls, and outlet-level profitability.
- Strong leadership, team management, and problem-solving skills.
- A hands-on approach with the ability to manage field operations and travel regularly across assigned outlets.
- Ability to work in a quick-paced environment and take ownership of operational and business outcomes.

What We’re Looking For
- A hands-on operations leader who can balance operational excellence with commercial performance, build strong teams, improve outlet productivity, and ensure a consistent customer experience across the Nomad Pizza network.

Please share your resume at [email protected]

📌 Operations Manager (Delhi)
🏢 Nomad Pizza
📍 Delhi