Job Title: Operations Manager

Company: ITME – Industrial Tools & Marine Equipment Supply

Job Type: Full-time

Department: Operations

Work Location: [Insert Location]

Job Summary

ITME is looking for an experienced and result-oriented Operations Manager to oversee and manage the company’s end-to-end operational activities, including administration, procurement, inventory and warehouse management, logistics, dispatch, and team management.

The ideal candidate will be responsible for streamlining operational processes, maintaining optimal inventory levels, ensuring timely procurement and order fulfilment, improving team productivity, and implementing effective systems to support the company’s retail and wholesale business operations.

The candidate must have strong leadership, analytical, coordination, and problem-solving skills, preferably with experience in industrial tools, marine equipment, engineering supplies, wholesale distribution, or trading businesses.

Key Responsibilities1. Operations Management

- Oversee the company’s overall day-to-day operations and ensure smooth coordination between departments.
- Develop, implement, and monitor operational policies, procedures, and standard operating procedures (SOPs).
- Improve operational efficiency, productivity, cost control, and service delivery.
- Establish performance standards and monitor operational KPIs.
- Identify operational gaps and implement corrective and preventive measures.

1. Procurement and Purchase Management

- Plan and coordinate procurement activities based on sales demand, stock availability, and business requirements.
- Coordinate with suppliers and vendors to obtain competitive pricing, favourable payment terms, and timely deliveries.
- Evaluate supplier performance, maintain vendor relationships, and negotiate commercial terms.
- Ensure purchase orders are raised, approved, tracked, and fulfilled on time.
- Coordinate with the sales, warehouse, and finance teams to avoid unnecessary purchases, stock shortages, and excess inventory.

1. Inventory and Warehouse Management

- Oversee inventory management across all warehouse locations and ensure accurate stock records.
- Establish and monitor Reorder Levels (ROL), minimum and maximum stock levels, and safety stock requirements.
- Ensure timely replenishment of quick-moving and critical items while controlling slow-moving and dead stock.
- Implement systematic stock receiving, inspection, storage, issuing, transfer, and return procedures.
- Conduct regular cycle counts and physical stock verification and reconcile discrepancies with system records.




- Monitor stock ageing, inventory turnover, damaged goods, and obsolete inventory.
- Ensure proper product identification, bin/location management, and inventory documentation.
- Maintain accurate coordination between physical inventory and ERP or inventory management systems.

1. Logistics and Dispatch Management

- Manage order processing, picking, packing, dispatch, transportation, and delivery coordination.
- Ensure customer orders are delivered accurately and within committed timelines.
- Coordinate with sales, warehouse staff, transporters, and delivery partners to resolve fulfilment issues.
- Monitor delivery costs, dispatch accuracy, pending orders, and delivery performance.
- Maintain proper dispatch documentation, delivery challans, invoices, and proof of delivery.
- Handle delivery delays, returns, damaged shipments, and customer escalations in coordination with relevant teams.

1. Administration Management

- Oversee general administration, office facilities, operational documentation, and administrative support activities.
- Ensure proper maintenance of records, registers, operational reports, and company documents.
- Establish effective communication and reporting procedures across departments.
- Monitor administrative expenses and ensure optimum utilisation of company resources.
- Ensure compliance with applicable company policies, safety procedures, and operational requirements.

1. Team Leadership and Management

- Lead, supervise, and coordinate warehouse, procurement, logistics, dispatch, and administrative teams.
- Define roles, responsibilities, reporting structures, and performance expectations.
- Allocate daily tasks, monitor productivity, and ensure timely completion of assigned activities.
- Conduct regular team reviews, provide guidance, and address performance gaps.
- Identify training requirements and develop employees’ operational capabilities.
- Promote accountability, discipline, teamwork, and a customer-focused working culture.

1. MIS, Reporting and Performance Monitoring

- Prepare and submit daily, weekly, and monthly operational reports to management.
- Monitor key performance indicators related to inventory accuracy, procurement efficiency, order fulfilment,



delivery performance, and operational costs.
- Maintain reports on stock availability, pending purchases, stock-outs, slow-moving inventory, pending dispatches, and supplier performance.
- Analyse operational data and recommend improvements to management.
- Ensure management receives accurate and timely information for business decision-making.

1. Process Improvement and Cost Control

- Identify opportunities to reduce operational costs, wastage, delays, and process inefficiencies.
- Standardise workflows across procurement, inventory, warehousing, and logistics.
- Implement controls to prevent stock losses, unauthorised material movements, and unnecessary expenditure.
- Support the implementation and effective use of ERP, inventory, and other operational management systems.
- Ensure consistent operational standards across all business locations and warehouse facilities.

Qualifications and Experience
- Bachelor's degree or diploma in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field.
- Minimum 5–8 years of relevant experience in operations management, preferably with at least 2–3 years in a supervisory or managerial role.
- Experience in industrial supplies, engineering tools, marine equipment, wholesale distribution, retail trading, or similar businesses will be an advantage.
- Proven experience in procurement, inventory control, warehouse operations, logistics, and team management.
- Working knowledge of ERP systems, inventory management software, and Microsoft Excel.
- Strong understanding of stock replenishment, Reorder Levels (ROL), stock verification, supplier coordination, and order fulfilment.

Required Skills
- Strong leadership and team management capabilities.
- Excellent planning, coordination, and organisational skills.
- Analytical thinking and problem-solving ability.
- Strong vendor negotiation and communication skills.
- Ability to manage multiple operational functions simultaneously.
- Data-driven decision-making and cost-control orientation.
- High levels of accountability, discipline, and attention to detail.

Performance Expectations The successful candidate will be expected to improve operational efficiency, maintain accurate inventory records, ensure timely procurement and dispatch, reduce stock discrepancies and avoidable costs, strengthen team accountability, and establish systematic operational controls across the organisation. Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Operations Manager (Ernakulam)
🏢 INDUSTRIAL TOOLS AND MARINE EQUIPMENTS
📍 Ernakulam