Roles &

- Responsibilities

Develop and implement category strategies, leveraging market intelligence, spend analytics, and stakeholder input while embedding the clients sustainability and compliance principles

- Lead sourcing events (RFx, negotiations, contracting) for assigned categories, ensuring alignment with the clients objectives and robust governance

- Manage supplier performance, risk, and relationship management, including Supplier Relationship Management (SRM) for strategic suppliers, with a focus on data-driven decision-making and sustainability

- Collaborate with S2C Lead and Delivery teams to ensure seamless execution and benefit realisation, fostering a team-oriented, partnership-driven approach

- Drive continuous improvement, innovation, and adoption of best practices within and across categories, supporting the Clients transformation programme

- Support digital enablement (catalogue management, analytics, e-sourcing tools), ensuring compliance and operational efficiency





- Provide structured reporting on category performance, savings, and compliance, supporting the clients commitment to measurable value and transparency

Educational Requirement

Graduate

Preferred Skills

S&F-;>SUPPLY CHAIN PLANNING ( Vendor Management)

- INVENTORY PLANNING
- INSIDE SALES
- MDM

Service Line

BPO Service Line

Role: Operations Manager,

Industry Type: Analytics / KPO / Research,

Department: Customer Success, Service &

- Operations,

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Bpo

Operations ManagerComplianceInside SalesVendor ManagementMarket IntelligenceSupply ChainSupplier Relationship ManagementSalesRelationship ManagementMdmInventory PlanningSpend AnalyticsOperations

📌 Operations Manager (Pune)
🏢 Infosys BPM
📍 Pune