Company Description Climate Naturals is a plantation-based manufacturer, licensed auction house, and one of India’s leading exporters of premium spices, serving buyers across India and global markets. The company operates at the intersection of agriculture, technology, and trade, delivering high-quality, traceable spices such as cardamom, pepper, clove, cinnamon, nutmeg, and star anise directly from farms to factories, retailers, and international buyers.

Climate

Naturals is a trusted supplier to leading oil extraction companies and food businesses, backed by US FDA approval and full export compliances for the UAE and other key markets. Its tech-enabled pricing intelligence, transparent auction platform, and process-driven approach support efficient, sustainable, and informed trading across a traditionally fragmented market.

Key Responsibilities

- Online Sales Strategy: Develop and implement effective online sales strategies to achieve revenue targets, improve market penetration, and drive sustainable business growth.
- Revenue Growth: Drive sales growth across e-commerce platforms, online marketplaces, digital channels, and direct online sales.
- Lead Generation and Conversion: Identify potential customers, qualify leads, manage the sales pipeline, and improve lead-to-order conversion rates.
- End-to-End Sales Management: Oversee the complete sales cycle, including lead generation, customer engagement, pricing negotiation, order closure, payment coordination, and post-sales follow-up.
- E-Commerce Management: Manage online storefronts and marketplace operations,



ensuring accurate product listings, competitive pricing, product availability, and effective product presentation.
- Team Management: Lead, guide, and motivate the online sales team by defining individual targets, monitoring performance, providing coaching, and ensuring accountability.
- Sales Performance Monitoring: Track sales revenue, conversion rates, average order value, customer acquisition, repeat purchases, and other key performance indicators (KPIs).
- Sales Planning and Incentives: Establish sales targets, develop performance-based incentive structures, and implement strategies to improve team productivity and target achievement.
- Customer Relationship Management: Build and maintain robust relationships with B2B and B2C customers, ensuring timely responses, effective query resolution, and a positive buying experience.
- Cross-Functional Coordination: Work closely with marketing, operations, logistics, finance, and customer service teams to ensure seamless order fulfilment, timely delivery, and customer satisfaction.
- Data Analytics and Reporting: Analyse sales trends, customer behaviour, campaign performance, and marketplace data to identify opportunities and improve sales effectiveness.




- Customer Retention: Develop strategies to increase repeat purchases, strengthen customer loyalty, and maximise customer lifetime value.
- Process Improvement: Establish standard operating procedures for online sales, customer follow-up, lead management, reporting, and order coordination.
- Business Review and Reporting: Prepare regular sales performance reports, forecast revenue, identify gaps against targets, and recommend corrective actions to management.

Skills and Competencies

- Candidates should possess strong Sales skills, including experience in online sales management, lead conversion, and revenue optimization.
- Candidates should possess excellent Communication and Customer Service skills to manage buyer relationships, negotiate effectively, and handle inquiries and escalations professionally.
- Candidates should possess Online Marketing capabilities, such as running digital campaigns, optimizing online presence, and using analytics to improve performance.
- Relevant qualifications include prior experience in B2B or B2C online sales, preferably in FMCG, food ingredients, or agricultural commodities.
- Additional beneficial qualifications include proficiency in CRM tools, data-driven decision-making, familiarity with auction or trading platforms, and the ability to collaborate with cross-functional teams.
- A bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred, along with strong organizational skills and the ability to work

📌 Online Sales Manager (Kochi)
🏢 Climate Naturals
📍 Kochi