· Coordinate with customers throughout the complete onboarding process.
· Understand and document customer requirements accurately.
· Coordinate with internal teams for account setup and configuration.
· Follow up on customer requirements, integrations, and pending activities.
· Maintain onboarding trackers and ensure timely completion of tasks.
· Coordinate customer testing, UAT, and training.
· Support and coordinate Go-Live activities.
· Monitor initial customer requirements after Go-Live and coordinate issue resolution.
· Identify delays or dependencies and escalate them on time.
· Maintain proper onboarding documentation and status updates.
· Coordinate with Sales, Support,
Customer Success, Integration, Product, and other relevant teams.
· Ensure a smooth handover to the Customer Success/Support team after onboarding.
· Take ownership of assigned customers and ensure a smooth onboarding experience.
Pay: ₹35,000.00 - ₹40,000.00 per month
Application Question(s)
- Do you have experience managing customer onboarding from requirement gathering to Go-Live?
- What are your current CTC and expected CTC?
- What is your current notice period?
Location:
- Bangalore City, Bengaluru, Karnataka (Preferred)