Job SummaryYoda Tech Pte. Ltd. is a Singapore-based technology company specializing in practical, modular digitalization solutions. Through automation, ready-to-use Micro-bots, application development, infrastructure, maintenance, and support, we help clients reduce IT operations spending.

We are looking for an experienced Microsoft 365 (Office 365) L3 Engineer to manage complex technical escalations, troubleshoot Microsoft 365 services, and ensure the stability, security, and performance of the Microsoft 365 environment. The ideal candidate will have strong hands-on expertise in Exchange Online, Microsoft Entra ID, PowerShell, Teams, SharePoint Online, and OneDrive, with the ability to perform root-cause analysis and implement permanent solutions for recurring issues.

Key Responsibilities

- L3 Support &

• Incident Management: Handle complex escalations from L1/L2 support teams, troubleshoot critical incidents, perform root-cause analysis, and implement permanent corrective actions.
- Exchange Online &

- Outlook: Troubleshoot mail-flow issues, message delivery failures, mailbox permissions, shared mailboxes, distribution groups, transport rules, and Outlook connectivity.
- Identity &
- Access Management: Administer Microsoft Entra ID, user and group access, MFA, Conditional Access, single sign-on (SSO), and hybrid identity configurations.
- Microsoft Teams: Troubleshoot Teams access, meetings, policies, permissions, audio/video, and collaboration issues.
- SharePoint Online &
- OneDrive: Resolve synchronisation, document access, permissions, external sharing, and site configuration issues.
- PowerShell &
- Automation:



Develop and execute PowerShell scripts to automate administrative tasks, perform bulk operations, generate reports, and improve troubleshooting efficiency.
- Security &
- Compliance: Support Microsoft Defender for Office 365, email security policies, threat investigation, audit logging, and relevant Microsoft Purview controls.
- Tenant Administration: Monitor Microsoft 365 service health, review administrative configurations, manage changes, and ensure service reliability.
- Problem &
- Change Management: Lead technical investigations, assess the impact of proposed changes, maintain rollback plans, and document incident resolutions.
- Technical Documentation: Maintain troubleshooting guides, knowledge-base articles, standard operating procedures, and escalation documentation.
- Team Collaboration: Work with infrastructure, security, application, and service desk teams to resolve cross-platform issues and improve support processes.
Required Skills &
- Experience

- 7–10+ years of overall IT experience, with substantial hands-on experience in Microsoft 365 administration and support.
- 4–6+ years of practical experience supporting Microsoft 365 / Office 365 environments.
- At least 2–3 years of experience handling L3 escalations, complex incidents, and root-cause analysis.
- Solid hands-on expertise in Exchange Online, Outlook,



Microsoft Entra ID, Microsoft Teams, SharePoint Online, and OneDrive.
- Proficiency in Exchange Online PowerShell and experience with Microsoft Graph PowerShell.
- Strong understanding of authentication, MFA, Conditional Access, SSO, permissions, and identity troubleshooting.
- Experience diagnosing mail-flow issues, access failures, service disruptions, and cross-service integration problems.
- Good understanding of Microsoft 365 security and administration, including Defender for Office 365 and relevant compliance controls.
- Experience with incident, problem, and change management processes in an enterprise IT environment.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently, manage escalations, and coordinate with multiple technical teams.

Good to Have
- Experience with Microsoft Intune and endpoint management.
- Knowledge of Active Directory, Group Policy, Windows Server, and hybrid infrastructure.
- Experience with Microsoft 365 tenant migrations and hybrid Exchange environments.
- Familiarity with ServiceNow, Jira Service Management, or other ITSM platforms.
- Relevant Microsoft certifications, particularly Microsoft 365 Administrator Expert or equivalent credentials.

Ideal Candidate ProfileThe ideal candidate is a hands-on Microsoft 365 technical specialist who can independently investigate complex issues, identify underlying causes, implement secure and sustainable solutions, and provide technical guidance to L1/L2 support teams. Strong troubleshooting and PowerShell skills are essential.

📌 Microsoft 365 (Office 365)Engineer (India)
🏢 Yoda Tech
📍 India