About Officeworks:

Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.

Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.

We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.

By joining the Technology team in the GCC you will play a direct role in Officeworks’ global digital transformation, contributing to world-class capabilities that sit at the heart of how the business operates and grows. The GCC will support Officeworks’ purpose of helping to bring big ideas to life at low prices, ensuring technology remains a true enabler of customer value and operational excellence.

This opportunity to join as a founding member of the new global hub is a chance to be part of the original build-out of our GCC. Early joiners will influence how the hub operates and help shape the future state of some of Officeworks’ core technology ecosystem.

These roles are best suited for people who enjoy:

- Exposure to eCommerce and digital platforms, customer facing services enabled online and in retail stores, and an expanding presence into generative and agentic commerce - covering operations, security, development, automation, and solution architecture
- Supporting global initiatives and modernizing business critical systems
- Being the forefront of global innovation and transformation, helping digitize the Officeworks business joining a place where your skills matter, your growth is intentional, and your work has visible impact on business outcomes.

The Merchandise, Marketing & Technology Platform Manager leads and governs the operational and technical strategy across the Merchandise, Marketing, and enterprise technology application domains. The role exists to build a scalable,



pod-based operational architecture that bridges business needs with technical delivery while transitioning the application ecosystem away from single-system silos toward generic, cross-skill able engineering and orchestration capabilities.

By overseeing multi-functional platform pods, including ServiceNow, Product Information Management (PIM), and marketing technologies, this role ensures high-performing system integrity, seamless core data integrations, and effective vendor governance. It plays a critical role in supporting business transformation, optimizing system architecture, and building capability across a global delivery structure to support Officeworks' strategic roadmap.

Qualifications and work experience:

Essential:

- Education: Tertiary degree in Computer Science, Information Technology, Business Information Systems, or a related field.
- Experience: Minimum of 12+ years of experience in IT platform/application management, with at least 5 years leading people managers, team leaders, or multi-functional technology teams.
- Portfolio Management: Proven experience overseeing complex application portfolios across retail, merchandising, marketing, or enterprise technology platforms.
- Strategic Execution: Solid track record in developing multi-year domain roadmaps, system architectures, and business case evaluations.
- Operating Model Design: Experience managing or scaling pod-based delivery models, agile frameworks, or generic cross-skilled engineering teams.
- Vendor Governance: Demonstrated capability in vendor selection, contract negotiation, and managing external system integrators.
- Stakeholder Engagement: Executive-level communication, negotiation, and matrix stakeholder management skills.

Preferred:

Postgraduate Qualifications: Master’s degree in business administration (MBA) or Information Technology Leadership.

Certifications: ITIL v4 certification, Agile/Scrum Leadership certifications, or cloud infrastructure certifications (e.g., AWS, Azure).

Platform Knowledge: Hands-on familiarity with ServiceNow, Product Information Management (PIM), enterprise marketing tools, or LeanIX ecosystems.

Industry Context: Deep experience working within complex retail, omnichannel, or FMCG operational environments.

In this role you will:

Platform and Domain Governance:





- Lead the overarching technical and operational strategy across the Merchandise, Marketing, and Technology application domains.
- Maintain a multi-year forward roadmap for domain architecture, ensuring system sustainability, performance monitoring, and security compliance.
- Drive the shift toward common, standardized application technologies, removing technical debt and platform redundancy.
- Govern incident, problem, and change management standards across all owned application suites in line with ITIL continuous improvement practices.

Scalable Pod Architecture and Operating Model:

- Design and embed a scalable, pod-based team structure that supports continuous delivery and flexible business growth.
- Champion cross-skill able and generic pod capabilities, reducing single-application dependencies across engineering and orchestration roles.
- Optimize resource allocation and team workflows to enable rapid pod expansion across global delivery locations.
- Establish standardized pod delivery frameworks, technical controls, and operational rhythms to ensure delivery velocity.

Solution Delivery and Lifecycle Management:

- Oversee the delivery lifecycle for projects and continuous improvement enhancements across core merchandising, marketing, and enterprise solutions.
- Drive project transition management, ensuring initiatives transition smoothly from delivery pods into business-as-usual (BAU) support.
- Partner with business sponsors to develop robust business cases, statement of works (SOWs), and resource estimations for core technology initiatives.
- Track benefits realization post-implementation to verify that platform changes achieve expected commercial and operational outcomes.

Vendor and Partner Management:

- Manage key technology vendor relationships, contracts, system integrator partnerships, and external service level agreements.
- Evaluate technology selection, application upgrades, and software contract renewals aligned to business requirements and cost targets.
- Direct external resource procurement and contractor engagements in strict accordance with corporate standards and ethical guidelines.

Capability Building and Team Development:

- Guide, mentor, and build capability across direct reporting managers and pod leaders, fostering a results-oriented culture.
- Establish clear annual expectations, performance management rhythms, and continuous skill development pathways for team members.
- Manage talent acquisition, onboarding, and workforce retention strategies to sustain technical and functional capability

📌 Merchandise, Marketing & Technology Platforms Manager-30104] (Bengaluru)
🏢 Officeworks GCC India
📍 Bengaluru