Overview The Processor HRM is a resource with required level of expertise, responsible to handle employee data updation (Hire, Job Data Changes / Personal Data Changes / Termination etc) per standard operating procedures and 100% accuracy. The resource is responsible for workflow management for resolving employee/ customer issues. He/ she works with the respective managers to identify process improvements by identifying issues, process delays, and quality problems and display ownership in executing corresponding solutions

Formal Education & Certification

- Bachelor’s degree in any discipline
- SAP knowledge
- Advance computer knowledge required (MS- Office Applications)
- Proven ability to adapt to new tools by applying logical approach
- Working Experience of 1.5 – 5 years in Employee Data Management Process.
- Typing speed of 30 wpm with 100% accuracy

Desired Education & Certification (Either one or multiple)

- Any certifications pertaining to employee record management

Knowledge & Experience

- Excellent understanding of core process step and impact thereof
- Excellent process knowledge of Employee Data Management.
- Ability to properly research, identify, and document a system defect
- Good understanding of various Systems/ applications being used to process
- Ability to understand :-
- the client administrative environment
- the various Systems being used to process a participant issue
- Workflow Management
- Basic understanding of MIS
- Good understanding of Service level agreements.

Behavioral Attributes

- Good analytical,



problem-solving and decision making skills.
- Good interpersonal, verbal and written communication skills.
- Logical and efficient, with keen attention to detail.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative setting.
- Effective Troubleshooting skills.
- Learning agility – Aptitude to venture in to unknown territories.
- Good researching skills
- Highly self -motivated, directed and should be high on initiative.
- Ability to effectively prioritize and execute tasks.

Core Role Responsibilities

- Manage company Structure, New Hire/Rehire, Separations, F&F; Settlement, Payroll updates, etc.
- Review and Approve Personal Information Changes. Contact management if any new hire is submitted with incorrect information or if anything is missing.
- Supports answering helpdesk calls by making appropriate research as per standard procedure..
- Updates information in the WFM scheduling system, performs analysis to determine impact to available resources for the day.
- Runs Daily Pending PA report that is provided to the HR Ops Team.
- Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage.
- Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions.
- Conducts weekly audits of EE Data between all systems. Partners w/ IT on data discrepancies.

Work Conditions

- Occasional extended work hours to meet deadlines.
- Ability to work 24*7 shift timings.
- Ability to deliver effective training sessions.

📌 Master Data Management Executive (Pune)
🏢 Tata Consultancy Services
📍 Pune