Introduction

IBM is seeking an experienced Payroll Delivery Manager to lead large-scale US Payroll operations supporting enterprise clients. This role requires a strong operational leader with deep expertise in end-to-end US Payroll processing, payroll compliance, taxation, year-end activities, payroll controls, and team leadership.

The successful candidate will be responsible for managing payroll delivery, leading a team of payroll professionals, driving operational excellence, ensuring compliance with federal and state regulations, managing client stakeholders, and maintaining service levels within a high-performance delivery environment.

This is a hands-on leadership role requiring both deep payroll domain expertise and proven people management capabilities.

Key Responsibilities

Your role and responsibilities

Payroll Operations Leadership

- Lead end-to-end US Payroll operations for large enterprise clients.
- Manage payroll processing across weekly, bi-weekly, and off-cycle payroll runs.
- Ensure payroll accuracy, timeliness, compliance, and adherence to service level commitments.
- Drive payroll governance, operational controls, and risk management practices.
- Manage payroll escalations and complex payroll issues through resolution.
- Lead year-end payroll activities including W-2 processing, corrections, amendments, and compliance reporting.
- Oversee payroll reconciliations and audit readiness activities.

Compliance &

- Taxation

- Maintain deep understanding of US Federal, State, and Local payroll tax regulations.
- Manage employee and employer tax processes.
- Ensure compliance with wage and hour regulations, tax requirements, garnishments, and payroll reporting obligations.
- Partner with internal and external stakeholders to address tax and compliance-related issues.

Team Leadership

- Lead and develop a team of 10–15+ payroll practitioners.
- Drive performance management, coaching, mentoring, and capability development.
- Build a culture of accountability, quality, and operational excellence.
- Support workforce planning, hiring, onboarding,



and resource management activities.

Client &

- Stakeholder Management

- Serve as a key point of contact for client payroll stakeholders.
- Lead operational reviews, governance discussions, and issue resolution meetings.
- Build trusted relationships with client teams and internal leadership.
- Provide insights and recommendations to improve payroll performance and efficiency.

Operational Excellence &

- Transformation

- Identify opportunities for process improvements, automation, and operational efficiencies.
- Support payroll transformation initiatives and system enhancements.
- Drive continuous improvement and best practice adoption across payroll operations.
- Lead payroll teams through periods of operational change, growth, and stabilization.

Preferred Education

Master's Degree Required Technical And Skilled Expertise

Payroll Domain Expertise

- 10+ years of end-to-end US Payroll experience.
- Experience managing payroll operations for 10,000+ employees.
- Experience processing payroll across multiple US states, including complex jurisdictions such as California, New York, and Hawaii.
- Strong expertise in:
- Weekly Payroll Processing
- Bi-Weekly Payroll Processing
- Off-Cycle Payroll Processing
- US Payroll Compliance
- Payroll Controls and Reconciliations
- Payroll Audits
- Payroll Reporting

Tax &

- Compliance Expertise

- Deep understanding of:
- Federal Payroll Taxes
- State Payroll Taxes
- Local Payroll Taxes
- Employee Taxation
- Employer Taxation

- Experience with:

- W-2 Processing
- W-2 Corrections
- Year-End Payroll Activities
- Tax Adjustments and Amendments
- US Garnishments





Payroll Systems Expertise Hands-on operational experience with one or more of the following:

- Workday Payroll
- SAP SuccessFactors Payroll
- ADP Payroll Platforms

Additional Experience Required

- Workday EIBs
- Pre-Payroll Reporting
- Post-Payroll Reporting
- Payroll Data Validation and Reconciliation

Leadership Experience

- Minimum 5 years of people leadership experience.
- Proven experience managing teams of 10–15+ payroll professionals.
- Experience managing delivery in a Global Delivery Model environment.
- Strong stakeholder management and client-facing experience.

Preferred Technical And Professional Experience

- Experience supporting Fortune 500 organizations.
- Experience in payroll transformation or payroll modernization programs.
- Experience leading payroll operations through periods of rapid growth, organizational change, or operational stabilization.
- Knowledge of payroll automation and process optimization practices.
- Prior experience within IBM, ADP, Alight, Accenture, Cognizant, Capgemini, Genpact, Infosys, TCS, Wipro, Concentrix, Sutherland, or similar large-scale payroll delivery organizations.

Critical Success Factors The Ideal Candidate Will Demonstrate

- Strong critical thinking and decision-making skills.
- Ability to manage complex payroll operations with minimal oversight.
- Exceptional attention to detail and risk management mindset.
- Strong communication and executive stakeholder management skills.
- Proven ability to lead teams in high-accountability environments.
- Ability to balance operational delivery, people leadership, and client satisfaction.
- Strong ownership mindset and bias toward action.

Important Screening Criteria Candidates Should Not Be Considered If They

- Do not possess end-to-end US Payroll experience.
- Have experience limited to India Payroll or non-US payroll operations.
- Lack multi-state US Payroll experience.
- Have not managed payroll teams.
- Are unable to relocate to Bangalore.
- Are unable to work US shift hours (7:00 PM – 4:00 AM IST).

📌 Manager- US Payroll (Bengaluru)
🏢 IBM
📍 Bengaluru