About company :

Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

1. Work Location : Kanjurmarg, Mumbai office
2. Work mode : Onsite

Job Purpose The PMO Manager – Technology Risk & Project Governance is responsible for establishing strong governance, oversight, and performance management across Technology Risk, regulatory initiatives, audit remediation programs, and strategic technology projects. The role will provide centralized tracking, reporting, and governance support to ensure timely delivery of technology initiatives and effective management of technology risk obligations.

The incumbent will work closely with Technology Leadership, Risk Management, Project Managers, Audit, Compliance, and cross-functional teams to drive portfolio governance, risk reporting, project oversight, management information systems (MIS), committee reporting, and execution discipline across the technology organization. This aligns with governance, risk monitoring, reporting, and management oversight responsibilities reflected in technology governance materials

Key Responsibilities

1. Technology Risk Governance

- Support governance and oversight of Technology Risk programs and initiatives.
- Track technology risk metrics, KRIs, issues, exceptions, and remediation activities.
- Coordinate Technology Risk Forums, Steering Committees, and governance reviews.
- Ensure timely escalation of material risks, issues, and delays.
- Support thematic analysis and reporting of technology risk trends.

2. Project Portfolio Governance

- Establish and maintain governance across the technology project portfolio.
- Track project delivery milestones, budget utilization, dependencies, risks, and issues.
- Challenge project status reporting and ensure data quality.




- Coordinate portfolio reviews and project health assessments.
- Monitor portfolio-level delivery performance and identify emerging concerns.

3. Audit, Regulatory & Compliance Tracking

- Manage centralized tracking of audit issues, regulatory commitments, and management action plans.
- Monitor target completion dates and highlight overdue actions.
- Coordinate updates with technology teams, audit teams, and regulators where required.
- Prepare status updates for senior management and governance forums.
- Support closure validation and evidence management.

4. Management Reporting & Executive Dashboards

- Develop and maintain executive dashboards, scorecards, and MIS reporting.
- Produce monthly, quarterly, and ad-hoc reports for Technology Leadership, SteerCos, Risk Committees, and Board reporting.
- Consolidate project, risk, audit, vendor, and financial information into management views.
- Analyze trends and provide actionable insights to leadership.

5. Financial & Resource Governance

- Support technology budget tracking and financial governance activities.
- Monitor project spend, resource utilization, vendor costs, and forecast variances.
- Assist in annual planning, budgeting, and resource governance processes.
- Produce portfolio financial reports and management summaries.

6. Governance Forums & Secretariat Function

- Manage meeting calendars, agendas, minutes, and action tracking for governance forums.
- Coordinate stakeholder inputs for committee papers and presentations.
- Ensure actions and decisions are documented and tracked to closure.
- Prepare executive presentations and governance materials.

7. Risk, Issue & Dependency Management

- Maintain centralized logs for project risks, issues, assumptions, decisions, and dependencies.
- Facilitate regular reviews with project and risk owners.




- Monitor remediation progress and challenge delays.
- Provide visibility of critical items requiring leadership intervention.

8. Continuous Improvement & Automation

- Drive automation of PMO reporting, dashboards, and governance processes.
- Leverage data analytics and AI tools to improve reporting efficiency.
- Standardize project governance methodologies, templates, and reporting mechanisms.
- Identify opportunities to improve delivery governance and operational efficiency.

Key Deliverables

- Technology Risk Dashboard
- Project Portfolio Dashboard
- Executive MIS & KPI Reporting
- Audit & Regulatory Tracker
- Steering Committee and Board Packs
- Risk & Issue Register
- Project Status Reports
- Budget & Resource Utilization Reports
- Action and Decision Logs
- Portfolio Health Assessment Reports

Required Experience

- 8–12 years of experience in PMO, Technology Governance, Technology Risk, Project Management, or IT Governance.
- Solid experience managing large technology portfolios, audit programs, regulatory initiatives, or risk remediation projects.
- Experience within Banking, Financial Services, or a highly regulated environment preferred.
- Proven experience in senior stakeholder engagement and executive reporting.

Core Competencies

- PMO & Portfolio Management
- Technology Risk Governance
- Executive Reporting & Presentation Skills
- Audit & Regulatory Management
- Stakeholder Management
- Analytical & Problem-Solving Skills
- Data Visualization & Dashboarding
- Financial & Resource Management
- Governance & Control Frameworks
- Attention to Detail
- Communication & Influencing Skills
- Planning & Organizational Excellence

Success Measures

- Timely closure of audit and regulatory actions.
- Accuracy and effectiveness of management reporting.
- Improved portfolio delivery visibility and governance.
- Reduction in overdue risk and project actions.
- Successful execution of governance forums and committee reporting.
- Improved compliance with project governance standards.
- Increased automation of PMO reporting processes.
- Positive feedback from senior leadership on reporting quality and governance effectiveness.

📌 Manager Project Management Office (Mumbai)
🏢 Smart IMS.
📍 Mumbai