How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

Delta Air Lines is seeking a Web Developer with a strong engineering and implementation focus to design, build, and maintain digital data collection, customer intelligence, and personalization capabilities across delta.com, Fly Delta app, and related digital platforms.

This role is centered on hands-on development and implementation within the Adobe Experience Cloud ecosystem, including Adobe Analytics, Adobe Target, Adobe Experience Platform (AEP), Adobe Tags (Launch), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), and related integrations. You will partner closely with Product, Analytics, Marketing, and Engineering teams to enable accurate data collection, audience activation, and personalized customer experiences.

Rather than focusing solely on reporting and analysis, this role is responsible for the technical implementation and optimization of digital measurement frameworks, platform integrations, identity management, event collection, and customer data workflows. Success in this role requires expertise in Adobe technologies, web development, data architecture, and customer experience platforms

Responsibilities

- Develop and maintain Adobe Analytics and Adobe Experience Platform implementations across web and mobile digital properties.
- Implement and manage Adobe Tags (Launch) configurations, extensions, rules, data elements, and environments.
- Build and maintain data collection frameworks using Adobe Web SDK, Mobile SDK, and Experience Edge Network.
- Develop and support integrations between Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics, Adobe Journey Optimizer, and enterprise data sources.
- Collaborate with product managers, analysts, and engineering teams to translate business requirements into analytics and customer data solutions.
- Partner with analytics teams to support reporting requirements and ensure accurate data capture across customer journeys.
- Implement event tracking, data layers, and XDM-based schemas that support measurement and personalization objectives.
- Develop custom JavaScript solutions and APIs to support data collection, enrichment, audience activation, and platform integrations.
- Ensure data quality through testing, validation, monitoring, and governance processes.
- Work closely with engineering teams to implement technical solutions that align with architecture, performance, accessibility, privacy, and security standards.
- Support deployment, monitoring, and ongoing optimization of analytics and customer experience capabilities.
- Stay current with Adobe Experience Cloud enhancements, industry best practices, and emerging customer data technologies.
- Evaluate and integrate emerging Adobe agentic capabilities to improve reporting automation, customer journey analysis, segmentation, attribution, and audience intelligence.
- Develop reusable analytics assets, prompts, and automated workflows that enable self-service insight generation and reduce manual reporting efforts

What You Need To Succeed (Minimum Qualifications)

- Minimum of 7-12 years of experience implementing Adobe Analytics, Adobe Experience Platform, or related digital analytics technologies.
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent experience)
- Hands-on experience with Adobe Tags (Launch), Adobe Analytics, Adobe Web SDK,



or Adobe Mobile SDK implementations.
- Solid understanding of customer data collection, data layers, event tracking, and digital analytics best practices.
- Experience working with Adobe Experience Platform concepts including XDM schemas, datasets, data streams, identities, Real-Time Customer Profile, and audiences.
- Proficient in JavaScript, HTML, CSS, and modern web development practices.
- Experience integrating APIs and working with RESTful services.
- Strong understanding of web technologies, browser debugging tools, and network request analysis.
- Ability to translate business requirements into scalable technical implementations.
- Experience working with cross-functional teams including product, marketing, analytics, and engineering.
- Strong problem-solving skills with a focus on delivering reliable, maintainable solutions.
- Understanding of privacy, consent, and data governance requirements in digital experiences.
- Values diverse perspectives and collaborative ways of working.

Behavioral Competencies

- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- 5+ years of experience implementing enterprise-scale digital analytics and customer experience platforms.
- Experience with Adobe Experience Platform, Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO), Adobe Target, or Adobe Audience Manager.
- Experience implementing and supporting Adobe Web SDK migrations from AppMeasurement or legacy Adobe Analytics implementations.
- Familiarity with customer identity resolution, CDP implementations, audience activation, and personalization use cases.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience working within Agile product development environments.
- Knowledge of SQL, data engineering concepts, and customer data architecture.
- Familiarity with mobile app analytics implementations for iOS and Android platforms.
- Experience with CI/CD pipelines, source control systems, and automated testing practices.
- Ability to mentor junior developers and provide guidance on Adobe Experience Cloud implementation best practices.
- Demonstrated ability to improve data quality, customer insights, and personalization capabilities through technical execution.




- Experience implementing GenAI or agentic analytics solutions that automate insight generation, reporting, customer segmentation, or journey optimization.
- Familiarity with large language models (LLMs), conversational analytics, prompt engineering, and AI governance within enterprise analytics ecosystems.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Lead Insight Specialist (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru