Summary: The BMC Helix Technical Expert / Lead is responsible for providing senior hands-on technical expertise and leadership during the transition and reversibility phase, aimed at establishing full technical autonomy of BMC Helix ITSM capabilities.

Responsibilities

- Technical Expertise &
- Development Leadership: Act as a senior technical expert and advisor; lead and guide a team of BMC developers; support technical design and decision-making; translate business requirements into scalable solutions.
- BMC Helix Development &
- Integration: Design, configure, develop, and maintain BMC Helix solutions; manage incident, problem, change management; develop REST API and iPaaS integrations.
- Reversibility &
- Knowledge Transfer: Collaborate with ITSM Architect to understand current architecture; identify knowledge gaps; validate documentation and technical artefacts; ensure effective knowledge acquisition.
- GCC Handover &
- Capability Building: Mentor GCC Technical Lead; provide structured handover and coaching; support progressive ownership of platform activities.
- Technical Quality &
- Platform Improvement:



Establish BMC development standards; perform code/configuration reviews; identify opportunities for automation and platform optimization.

Key Requirements

- 10+ years of relevant IT experience with BMC Remedy / BMC Helix development expertise.
- Proven experience as a BMC Helix Technical Expert or Lead Developer.
- Deep hands-on expertise in BMC Helix ITSM.
- Robust experience with Digital Workplace, Service Catalogue, and CMDB.
- Experience designing and implementing REST API / iPaaS integrations.
- Strong troubleshooting and root-cause-analysis skills.

Nice to Have

- Previous experience in technical transition or Knowledge Transfer.
- Experience with BMC Helix Discovery and Operations Management.
- Experience with AI capabilities related to BMC Helix.
- Background in BMC Helix SaaS environments.

Other Details

- Location: Pune
- Team Structure: Team of 5–6 BMC developers.
- Reporting: Reports to ITSM Architect and GCC Technical Lead.
- Tools/Methodologies: BMC Helix, API integrations.

📌 Lead Developer BMC Helix Technical Expert (India)
🏢 Emagine
📍 India