Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent

Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role summary The Senior Business Systems Analyst carries the analytical execution load of the program. The role works through the detail of the existing learning estate, prepares the analysis that supports rationalisation decisions, and executes the mapping, cleanup and validation activity that follows those decisions. This is a hands-on seat and the volume of detailed work sits here.

Key responsibilities

- Build and maintain the inventory of curricula, learning items, assignments and associated attributes for assigned functional areas.
- Perform detailed analysis to surface duplicates, outdated content, incomplete records, inactive items, dummy entries and administrative accounts.
- Prepare structured analysis packs that allow stakeholders to make migrate, consolidate, archive or retire decisions efficiently.
- Execute data mapping activity between source and target structures, working to the standards agreed for the program.
- Perform and evidence data cleanup and remediation activity ahead of migration.




- Support reconciliation, test execution and user acceptance testing, and capture the associated evidence.
- Maintain trackers, logs, templates and checklists to the standard set by the Lead BSA.
- Prepare recurring status, progress and exception reporting for the assigned functional area.
- Raise data quality concerns, anomalies and emerging risks promptly through the agreed channel.

Required Experience

- 8+ years of business analysis, data analysis or systems analysis experience, including involvement in a system transition or data migration.
- Robust practical data-handling capability — comfortable working at volume with spreadsheets, extracts, structured queries and reporting output.
- Demonstrated ability to work independently through detailed, high-volume analytical work with accuracy and consistency.
- Experience preparing documentation, trackers and templates to a standard suitable for a regulated environment.
- Clear written and verbal communication in English, and comfort operating with stakeholders in a different time zone.
- Willingness to work a dedicated shift pattern providing overlap with US Eastern business hours.
- Experience working within GxP-regulated environments.

Preferred Experience

- Exposure to a learning management system, enterprise HR platform or comparable enterprise application.
- Experience in a regulated industry, ideally life sciences or pharmaceutical.
- Experience supporting testing and validation cycles.

Ways of working
- Works to the direction and priorities set by the assigned Client workstream lead or program owner.
- Maintains transparent, timely status against assigned activities and escalates blockers early rather than at the point of impact.
- Documents decisions, actions and open items so that context is held in the program record and not solely with the individual.
- Cross-trains across adjacent functional areas to provide coverage redundancy within the Milestone team.

Compliance and environment
- Works entirely within Client's systems, tools and environments. No client data is moved to, stored in or processed on external tooling without Client's express written approval.
- Operates within a GxP-regulated environment and follows Client's data privacy, data integrity,



information security and records-retention standards at all times.
- Completes all Client-mandated onboarding, access provisioning and compliance training before commencing project activity.

Participates in Milestone's structured program induction covering program context, stakeholder map, ways of working and tooling

Compensation

Estimated Pay Range

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

📌 Lead Business Systems Analyst (Kochi)
🏢 Milestone Technologies
📍 Kochi