Role: LEAD ADMINISTRATOR L1

We are looking for an experienced Production Support Engineer with robust expertise in Managed File Transfer (MFT) technologies to support and maintain critical enterprise file transfer services. The ideal candidate will provide L2/L3 production support, drive incident resolution, ensure platform stability, and contribute to automation and continuous improvement initiatives.

The candidate should possess hands-on experience with IBM Sterling Integrator, Sterling File Gateway, Connect:Direct, Sterling Secure Proxy, and IBM HTTP Server, along with strong troubleshooting skills across Linux, Unix, and Windows environments.

Key Responsibilities

Production Support

- Provide L2/L3 support for MFT platforms including IBM Sterling Integrator (SI), Sterling File Gateway (SFG), Sterling Secure Proxy (SSP), and Connect:Direct.
- Monitor file transfer operations and ensure successful completion of critical business transactions.
- Troubleshoot file transfer failures and connectivity issues involving SFTP, FTPS, AS2, HTTPS, and Connect:Direct.
- Perform system health checks, certificate renewals, user onboarding/provisioning, and environment maintenance.
- Participate in a 24x7 global production support model.

Incident & Problem Management
- Investigate, diagnose, and resolve high-priority production incidents.
- Conduct Root Cause Analysis (RCA) and implement permanent fixes.
- Coordinate with infrastructure, middleware, application, and network teams for issue resolution.
- Ensure compliance with SLA targets for incident and problem management.
- Support change, release, and deployment activities.

Continuous Improvement
- Enhance monitoring, alerting,



and reporting capabilities.
- Recommend and implement performance improvements for high-volume file transfer environments.
- Prepare and maintain SOPs, runbooks, troubleshooting guides, and knowledge articles.
- Drive automation initiatives to improve operational efficiency.
- Participate in service review meetings, audits, and post-incident reviews.

Stakeholder Management
- Act as a liaison between business and IT teams.
- Provide regular communication on incidents, outages, and service health.
- Collaborate with cross-functional teams to ensure uninterrupted business operations.

Mandatory Skills
- IBM Sterling File Gateway (SFG)
- IBM Sterling Integrator (SI)
- IBM Sterling Secure Proxy (SSP)
- Connect:Direct (C:D)
- IBM HTTP Server (IHS)
- Managed File Transfer (MFT)
- SFTP, FTPS, AS2, HTTPS Protocols
- Linux/Unix Administration
- Windows Server Administration
- Production Support (L2/L3)
- Incident & Problem Management
- ITIL Framework
- Splunk
- AppDynamics
- ThousandEyes

Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- 5-8 years of overall IT experience.
- Minimum 4+ years of hands-on experience supporting MFT platforms in production environments.
- Strong experience with IBM Sterling ecosystem and file transfer technologies.
- Experience working in global 24x7 support environments.
- Good understanding of networking, middleware, and infrastructure concepts.
- Experience with monitoring and logging tools such as Splunk, AppDynamics, and ThousandEyes.
- Knowledge of ITIL processes including Incident, Problem, Change, and Release Management.

📌 Lead Administrator (Hyderabad)
🏢 Carnation Infotech
📍 Hyderabad