Last Mile Network &

- Carrier Management

- Manage relationships with last-mile carriers, couriers, and delivery partners across international markets.

- Negotiate service agreements with last-mile providers to optimize service levels.

- Onboard and evaluate new last-mile partners in new or expanding markets/regions.

- Monitor carrier performance (on-time delivery, damage/loss rates, first-attempt success) and drive corrective action plans.

Operations &

- Performance

- Own end-to-end last-mile KPIs: on-time delivery, delivery cost per parcel/kg, failed delivery rate, and customer satisfaction (CSAT/NPS).

- Track and resolve delivery exceptions delays, misroutes, customs holds, address issues, and failed deliveries.

- Partner with customs/brokerage teams to reduce delays for international, cross-border last-mile shipments.

- Build dashboards and reporting to track last-mile performance by country, region, and carrier.

Cost &

- Process Optimization

- Identify opportunities to reduce last-mile delivery costs without compromising service levels.

- Drive route optimization, delivery zone planning, and carrier mix strategy across markets.

- Lead continuous improvement initiatives for delivery speed, reliability, and customer communication (tracking, ETAs, notifications).





Cross-Functional Collaboration

- Work closely with customer service, warehousing/fulfillment, and international freight teams to ensure a seamless door-to-door experience.

- Collaborate with finance on carrier invoicing, cost reconciliation, and budget planning for last-mile spend.

- Support recent market launches by scoping and setting up last-mile delivery capability from the ground up.

Requirements &

- Qualifications

- Bachelor's degree in Supply Chain, Logistics, Business, or a related field (MBA a plus).

- 5+ years of experience in last-mile delivery, courier/parcel operations, or international logistics management.

- Proven experience managing multi-carrier, multi-country last-mile networks.

- Strong track record of negotiating carrier contracts and improving delivery SLAs.

- Solid understanding of cross-border shipping, customs processes, and international trade documentation.

- Data-driven mindset — comfortable working with KPI dashboards, Excel/BI tools, and carrier performance data.

- Excellent stakeholder management, negotiation, and communication skills.

Experience with TMS/OMS platforms and carrier/courier management systems preferred

📌 Last Mile Manager International Logistics (Delhi)
🏢 Ship Global
📍 Delhi