- L1/L2/L3 Production support Engineer!
Location-Kolkata,Mumbai,Nashik,Pune,Vadodara
About Company:
Xevyte is a global technology and services company dedicated to driving digital transformation and sustainable growth. Specializing in Digital Engineering, Cybersecurity, Infrastructure, and Talent Strategy over two decades. we serve 100+ clients across India, the USA, and the UK.
Our expertise helps businesses navigate complexity, accelerate innovation, and stay ahead in a rapidly evolving world. With a future-focused approach, we build resilient, scalable digital ecosystems that empower organizations to thrive, adapt, and lead with confidence. Website (www.xevyte.com).
Client: ABB
(JD) — L1/L2/L3 Production Support Engineer
Role: L1/L2/L3 Production Support Engineer
Experience: 2+ Years
Location: Bangalore
Shift: Rotational / 24x7 Support (if applicable)
Job Summary
We are looking for a proactive and technically skilled L1/L2 Production Support Engineer to monitor, troubleshoot, and support enterprise applications in a production environment. The candidate will be responsible for incident management, issue resolution, monitoring system health, and ensuring high application availability.
Key Responsibilities
L1 Support Responsibilities
Monitor production applications and infrastructure
Handle alerts, incidents, and service requests
Perform initial troubleshooting and issue triaging
Escalate unresolved issues to L2/L3 teams
Monitor batch jobs, APIs, servers, and application health
Maintain incident logs and update tickets in ticketing tools
Ensure SLA compliance for incident resolution
Coordinate with users and internal teams during outages
L2 Support Responsibilities
Investigate and resolve complex production issues
Analyze application logs and server errors
Perform root cause analysis (RCA)
Support deployments and release activities
Execute SQL queries for data validation and fixes
Troubleshoot API failures, database issues, and performance bottlenecks
Work with development and DevOps teams for permanent fixes
Create automation scripts for repetitive support tasks
Required Skills
Technical Skills
Good knowledge of Linux/Unix commands
Strong SQL skills (joins, subqueries, indexing, stored procedures)
Understanding of application support and incident management
Experience with monitoring tools
Tools
Ticketing: ServiceNow, Jira
CI/CD: Jenkins, Git
Database: Oracle, MySQL, PostgreSQL, SQL Server
Soft Skills
Robust analytical and troubleshooting skills
Good communication skills
Ability to work in rotational shifts
Team collaboration and incident coordination
Ability to handle high-pressure production issues
Preferred Qualifications
Bachelor’s degree in computer science/IT or related field/Graduates
Contact -
Rashmi Verma
Manager-Customer Success
+91-(phone hidden)
[email protected]
Pay: ₹11,000.00 - ₹35,000.00 per month
Benefits
- Health insurance
- Provident Fund
Work Location: Hybrid remote in Maneja, Vadodara, Gujarat
📌 //Production support Engineer (Maneja)
🏢 Xevyte Technologies
📍 Maneja