About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

In this role, your responsibilities would include:

- Provide technical support and solutions for troubleshooting of Titration, MP/DP, UV/VIS, and

DE/RE instruments to MT service technicians.
- Closely collaborate and work with SBU teams (MSG/RnD) to capture observations, report bugs,

and document these findings.
- Conduct service software testing (pre-launch and post-launch) on various patches, such as functional tests, calibration, operational tests (OQ), adjustments, certifications, GSST, and preventive maintenance.
- Write test cases to support hardware/software testing.
- Support the update of the Scope of Work documentation for service development.
- Provide on-site/off-site training to the sales rep and service engineers, on AnaChem instruments.
- May include filed visit for on-site troubleshooting and provide support to field technicians during installation.
- Troubleshooting queries, especially on installation and configuration, Peripheral device connectivity, etc.
- Develop proficiency in Software troubleshooting, instrument connectivity, and communication in direct or networked mode as applicable.
- Create training content for e-learning platforms




- Conduct seminars/ workshops and technical discussions to support sales.
- Ready to travel to Switzerland for training/workshops

What You Need to Succeed

Minimum Qualification / Requirements

The following requirements are necessary for this role:
- Master's degree in Engineering, Chemistry, Physics, or equivalent combination of education and experience is required.
- Minimum 3-4 years of Industrial Experience in a customer service/field service organization or related field.
- Having experience in the field of service for analytical/laboratory instruments would be an added advantage.
- Should have a strong intercultural understanding since you will work in a global team with worldwide exposure.
- Profound knowledge of root cause analysis and problem solving techniques. Logically relating and fixing problems. Creating content (Support Documents & Videos, etc.) as required

Our Offer to You

One Team" that thrives on collaboration and innovation

Opportunities to work with Global teams An open, fair and inclusive environment

Multitude of learning and growth opportunities

Medical insurance for you & your family, with access to Telemedicine application

- A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Chance please visit us [1] here.

References

Visible links

- https://www.mt.com/us/en/home/microsites/sustainability/reporting.html

📌 Job Title on Posting (Mumbai)
🏢 Mettler-Toledo International
📍 Mumbai