Responsibilities

1.

Jira Tool

Configuration &

- Administration

- Execute assigned Jira and integrated-tool support tickets (Approvals, Rework, Mobilization, Handover, Urgent requests, Change Requests) within SLA and quality standards while communicating proactively with reporters on requirements and status updates.

- Create and configure Jira spaces, projects, workflows, schemes, user roles, permissions, fields, boards, and plugins (Structure, Rich Filters, Xray, ScriptRunner) based on standard procedures and templates, adapting configurations for engagement needs while maintaining governance standards. Troubleshoot complex Jira and Confluence issues, evaluate solutions, document changes, and coordinate resolution with technical and functional stakeholders.

2. Reporting, Analytics &

- Functional Requirements

- Gather and translate business and engagement requirements into Jira configurations, dashboards, reports, and delivery solutions. Create and maintain Rich Filter dashboards, Kanban and Scrum boards, and project reporting standards using AI/automation where appropriate to improve efficiency and accuracy. Validate expectations with reporters and stakeholders before implementation.

- Use advanced JQL to investigate and resolve client inquiries, build reporting views, and provide data-driven insights for delivery teams. Support project forecasting, progress tracking, resource/capacity visibility, and
- management reporting using Jira and other PMO/collaboration tools as engagement needs require.

3. Agile, Scrum &

- Project Delivery

- Apply knowledge of the complete project lifecycle (initiation, planning, execution, monitoring and control, closure) to support timely, quality delivery. Take on Project Manager or Scrum Master responsibilities on selected engagements, including facilitation of Agile ceremonies, backlog/sprint coordination, dependency tracking, and team alignment.





- Digitize schedules and plans using tools such as Structure for Jira, Advanced Roadmaps/Plans, MS Project, ServiceNow, or Smartsheet, adapting to client and practice methodologies.

4. Governance, Risk &

- Delivery Support

- Define clear objectives, scope, deliverables, and milestones for proposed solutions. Track progress to ensure delivery outcomes meet agreed quality standards and create Change Requests based on governance requirements and approvals.

- Identify, document, and track risks, issues, dependencies, and mitigation actions through closure. Escalate urgent requests and delivery concerns to leadership as appropriate.

- Perform advanced Jira administrative activities including MPP uploads, bulk updates, and project configuration changes.

Configure Test

Management with Xray to enable functional teams with testing workflows, reports, and traceability. Support PMO governance activities, project tracking, documentation, and quality checks across different engagement processes.

5.

Stakeholder

Management, Training &

- Communication

- Manage stakeholder expectations and communicate proactively with engagement teams, clients, and ticket reporters on requirements, scope, priorities, progress, risks, and completion. Facilitate working sessions, Agile ceremonies, requirement discussions, and project status conversations to align stakeholders on goals, deliverables, and timelines.

- Deliver on-demand Jira/Confluence and process training, maintain training materials and knowledge articles,



and support user adoption across technical and functional audiences. Mentor team members, build enduring client relationships, and collaborate across PwC practices and technology platforms as engagement assignments change.

6. Quality, Continuous Improvement &

- Operations

- Identify opportunities to streamline Jira administration and PMO processes through standardization, automation, AI, and reusable tools/templates. Measure improvements in efficiency, quality, and SLA performance. Operate effectively in environments without a single fixed process, quickly ramping up on current domains, platforms, client-specific tools, and ways of working.

- Perform peer reviews and quality checks, attend team meetings and mandatory trainings, and maintain consistent documentation and delivery standards. Execute ad hoc tasks and special assignments from senior management, prioritizing appropriately and maintaining proactive communication.

7.

Cloud

Migration, Integrations &

- Automation

- Conduct complex Jira migrations (Data Center to Cloud, Cloud to Cloud) including discovery, planning, testing, and cutover. Perform post-migration stabilization, assess marketplace apps and integrations for migration or replacement, and re-implement using REST APIs, webhooks, ScriptRunner, and plugins while coordinating functional validation.

- Design and build automations and AI-assisted workflows using Automation for Jira, ScriptRunner, and AI capabilities (Atlassian Intelligence/Rovo, generative AI) to reduce manual effort across Jira administration, reporting, forecasting, and project delivery. Define responsible AI guardrails including data handling and output validation. Mentor peers on automation rule-building and safe AI use while staying current on Atlassian Cloud features and emerging technologies.

📌 Jira Administrator (Bengaluru)
🏢 PwC
📍 Bengaluru