Job Information

- Date Opened 10/12/2026
- Job Type Full time
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600096
- Industry Technology

IT Support Engineer II JD

Responsibilities

- Ability to resolve issues related to printing, desktop hardware, and connectivity issues.

- Provide support onsite and remote global locations.

- Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.

- Able to field escalations from Tier 1 and apply advanced troubleshooting to resolve.

- Ability to solve complex support tickets.

- Follow standard help desk procedures and recommend changes for continuous improvement.

- Install, make changes and repair computer hardware and software.

- Follow-up with employees to ensure issues are resolved.

- Provide employee customer assistance.

- Identify and escalate situations requiring urgent attention, able to redirect problems to appropriate resources.

- Handle user access requests within security guidelines.

- Configure and deploy laptops in a managed environment.

- Identify computers that are in need of replacing.

- Log all help desk interactions in ticketing system.





- Expand our ever-improving automated helpdesk BOT system

- Working across time zones

- Responding to crisis situations in a timely manner

- Meet team performance requirements.

Core skills

- Problem-solving

- Customer service skills

- Team player

- Professionalism

- Attention to detail

- Adaptability

- Quick learner, thorough, accurate, organized, and productive

- Comfortable working in a fast-paced setting

- Must be highly motivated with the ability to self-start, prioritize, multi-task and work in a team setting

- Oral and written communication skills

- Ability to work in English

Relevant Experience

- Proven 3+ years working experience in Information Technology

- Strong computer skills and interest

- Experience in supporting both Windows and Mac.

- IT Customer service experience.

- Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us.

- Experience in Zscaler.

- Support users with email delivery and quarantine issues in Proofpoint.

- Experience supporting Jamf and Intune for device enrollment and management.

- Strong troubleshooting and problem analysis

- Relevant certifications.

📌 IT Support Engineer (Chennai)
🏢 SRM Technologies
📍 Chennai