IT Infrastructure Management

- Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and smart boards.

- Manage LAN, WAN, Wi-Fi networks, and internet connectivity across the campus.

- Ensure uptime and reliability of all IT systems and infrastructure.

- Maintain server rooms, network racks, and associated hardware.

School ERP &

- Application Support

- Administer the School ERP system and user accounts.

- Provide technical support for admissions, attendance, examinations, fee management, and report card modules.

- Coordinate with ERP vendors for upgrades and issue resolution.

- Train staff on ERP usage and best practices.

Smart Classroom &

- Educational Technology Support

- Support digital classrooms, projectors, interactive panels, and learning management systems.

- Assist teachers during online assessments, presentations, and technology-enabled learning sessions.

- Maintain audio-visual equipment used for school events and activities.

- School ERP systems (Schoolknot, CampusCare, MyClassboard, Educare, etc.)

- Smart Boards and Interactive Panels

- CCTV and Access Control Systems

- Biometric Attendance Systems

- Basic Website &
- Social Media Support

User Support &

- Helpdesk

- Provide first-level technical support to staff and students.

- Troubleshoot hardware, software, email, and connectivity issues.

- Maintain an IT helpdesk log and ensure timely closure of support tickets.

- Conduct preventive maintenance of IT equipment.

Security &

- Data Protection

- Manage antivirus, firewall, and endpoint security systems.

- Ensure regular backup of critical school data.

- Monitor access controls and user permissions.





- Implement cybersecurity best practices and awareness programs.

CCTV, Biometric &

- Access Control Systems

- Maintain CCTV surveillance systems.

- Manage biometric attendance systems for staff.

- Support access control and visitor management systems.

IT Asset Management

- Maintain inventory of IT assets and software licenses.

- Track warranty, AMC, and vendor support agreements.

- Coordinate procurement of IT equipment and accessories.

Vendor Coordination

- Liaise with internet service providers, ERP vendors, hardware suppliers, and AMC partners.

- Monitor vendor performance and service levels.

Key Performance Indicators (KPIs)

Operational KPIs

- IT system uptime of 99% or higher.

- Average ticket resolution time.

- Network and in

Service KPIs

- User satisfaction ratings.

- Number of recurring technical issues.

- Preventive maintenance compliance.

Experience Requirements

Essential

- 2 years of experience in IT support, networking, or system administration.

Preferred

- Experience in schools, educational institutions, or corporate environments.

- Experience working with School ERP platforms and smart classroom technologies.

Skills &

- Competencies

Technical Skills

- Hardware troubleshooting

- Network administration

- Windows operating systems

- Microsoft 365 and Google Workspace

- Printer and peripheral management

- CCTV and biometric systems

- Basic server administration

- Data backup and recovery

Behavioral Competencies

- Problem-solving mindset

- Solid communication skills

- Customer service orientation

- Attention to detail

- Ability to work independently

- Time management and prioritization

Reporting Structure

Reports To: HR &

- Administration Manager / Principal

📌 IT Support Executive School IT Infrastructure & ERP Support (Panvel)
🏢 SGT Public School
📍 Panvel