Roles Responsibilities

- Handle IT incidents and service requests through ticketing tools, phone, email, and Teams.

- Troubleshoot desktop hardware, software, applications, and end-user devices remotely.

- Resolve complex technical issues and guide junior support engineers.

- Install, configure, and maintain Windows 10/11 systems and desktop applications.

- Configure and support iOS and Android devices.

- Analyze recurring issues, document solutions, and maintain technical knowledge resources.

- Support IT projects and follow security and access management procedures.

Required skills

- Bachelors degree in IT, Computer Science, Engineering, or a related field.

- 7-10 years of experience in desktop support or IT service desk operations.

- Minimum 5 years of experience with Windows 10/11 and desktop software installation.

- Knowledge of ticketing tools, incident management, and SLA processes.

- Robust communication, troubleshooting, and multitasking skills.

- Willingness to work shifts aligned with U.S. business hours.

📌 IT Service Desk Technician (Bengaluru)
🏢 Amoli Talents
📍 Bengaluru