We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess solid communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.
Key Responsibilities:
- Handle inbound and outbound calls, emails, Whatsapp Chat, for customer queries and service requests.
- Provide effective customer service through voice, email, or chat communication.
- Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
- Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
- Maintain consistent communication with customers to ensure prompt and accurate resolution.
- Collaborate with internal teams to address and resolve issues effectively.
- Follow service level agreements (SLAs) to deliver timely and efficient customer support.
Preferred candidate profile
- Any Graduate (Preferred), 3+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
- Strong verbal and written communication skills.
- Ability to handle customer interactions with professionalism and empathy.
- Knowledge of Salesforce or other ticketing tools is an added advantage.
📌 International Voice Process Executive (Hyderabad)
🏢 Latinem Private
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.