Company Description ANR Business Consulting provides smart, reliable offshore support that helps organizations scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for clients seeking flexible, high-quality business services. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables companies to reduce costs, boost productivity, and focus on strategic growth.

As a trusted partner for scalable business support, ANR offers opportunities to work with diverse international clients and modern business tools.

Role Description The International Customer Service Manager is a full-time remote role responsible for overseeing customer service operations across multiple regions and time zones. This role involves managing and mentoring customer support teams, establishing service standards, and ensuring consistent, high-quality customer interactions. The manager will monitor performance metrics, analyze customer feedback, and implement improvements that drive customer satisfaction and retention.

Daily responsibilities include handling escalated issues,



coordinating with internal stakeholders to resolve complex customer concerns, and optimizing processes and tools for efficiency. The role also includes preparing reports, contributing to customer service strategy, and supporting the development of best practices for international clients.

Qualifications

- Customer Service Management, Customer Support, and Customer Satisfaction skills to lead teams and ensure excellent service delivery.
- Solid Communication and Analytical Skills to manage international stakeholders, interpret data, and implement effective solutions.
- Proven experience managing remote or distributed customer service teams in a multicultural or international environment.
- Ability to work independently, prioritize tasks across time zones, and maintain high standards of professionalism and accountability.
- Familiarity with CRM systems, ticketing platforms, and customer service performance metrics; experience in BPO or consulting is a plus.

- Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.

📌 International Customer Service Manager (India)
🏢 ANR Business Consulting
📍 India