We are looking for detail-oriented professionals to join The International Banking sales process referred to as the voice sales support which focuses Handle customer interactions through voice calls. Assist customers with sales-related queries and service information.
Key Responsibilities
Handle customer interactions through voice calls.
Assist customers with sales-related queries and service information.
Communicate clearly and professionally with customers.
Follow sales processes and standard operating procedures.
Meet defined quality, productivity, and performance targets.
Maintain accurate customer information and call records.
Meet productivity, customer satisfaction, and accuracy targets.
Preferred Experience
Banking Services
Handling Customer Interaction
Sales Oriented
Resolving Clients issues
Banking Operations
Assist sales related quires
Maintain accurate records
Resolving customer services
Customer Service Financial Services
International BPO
Voice calls
Eligibility
Minimum 6 months of any international BPO experience.
Good customer-handling and problem-solving skills.
Basic computer knowledge and typing skills.
Ability to handle International voice calls support task.
Willingness to work rotational shifts, including night shifts
Good written communication and documentation skills.
Basic knowledge of MS Office and computer applications.
Ability to understand and follow detailed process guidelines.
Ability to work in a high-volume transaction-processing setting.
Education: Undergraduate / Graduate.
CTC: Up to 4.5 LPA
Approx. take-home: 30,400/month
Monthly Incentives: Up to 2,500 based on performance.
Work Details :- Work Location: Work from Office (Karle Hub 4 Manyata Tech Park, Bengaluru)
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Cab Facility: One-way cab facility for night shifts only. Free night transport for women employees (7 PM7 AM). Male employees may be charged 75 per trip, as per the shared details.
Documents Required
Candidates should have the following documents available:
Education Documents
Aadhaar Card
PAN Card
Educational Certificates / Marks Memos
Previous Employment Documents
Offer Letter
Previous Organization Pay Slips
Relieving / Experience Letter
Interview Process
1st RoundHR Initial Screening
2nd RoundVoice and Accent
3rd RoundVersant Test 62
4th RoundOperations Round (Ops)
Contact person: HR Ashwini @ (phone hidden)
Role: Customer Success Associate, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills International Sales Client SuccessBanking ProcessCross SellingClient SatisfactionUpsellingSales ProcessInternational MarketingSales SupportClient RetentionCustomer RetentionInternational ProcessCustomer HandlingSales ServiceInternational Voice Process