Roles & Responsibilities

- Lead and manage a team of insurance claim investigators and analysts.

- Allocate and monitor claim investigation cases to ensure timely completion.

- Ensure adherence to client SLAs, turnaround time (TAT), and quality standards.

- Review investigation reports for accuracy, completeness, and compliance before submission.

- Coordinate with insurance companies, clients, and internal teams to resolve claim-related queries and escalations.

- Monitor team productivity, quality, and operational performance through regular reviews.

- Ensure compliance with company policies, client guidelines, data privacy, and confidentiality standards.

- Identify process improvement opportunities to enhance efficiency and service quality.

- Work closely with field investigators and quality teams to ensure seamless claim processing.

- Maintain strong client relationships by providing timely updates and ensuring customer satisfaction

Advantages

- Provident Fund

Work Location: In person

📌 Insurance Claim Investigation (Hoodi)
🏢 CRITERION SCREENERS
📍 Hoodi