- Manage and led a team of 100+ FTEs as part of customer service operations
- Provide strategic direction to the team to provide assured and best in class delivery
- Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
- Responsible to help identify/ recruit resources and resource utilization
- Liaise with Business Users for Requirement for various project streams across different lines of business.
- Managing and driving the overall service of the Program other channels
- Key contact for all levels of governance forums
- Responsible for complete adherence to Program Level SOW
- Business process re-engineering and optimization