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Roles and Responsibilities
- Client Servicing & Relationship Management Build trusted relationships with assigned clients and act as their primary point of contact.
- Conduct regular check-ins via calls and emails to ensure clients are satisfied and engaged. Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, current features, or add-on offerings to keep clients informed and interested.
Retention & Renewals
- Drive timely contract renewals and ensure minimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.
Upselling & Cross-Selling
- Identify opportunities to expand client engagement through relevant upsell and crosssell solutions.
- Collaborate with internal teams to customize offerings as per client needs.
Collaboration & Reporting
- Coordinate with support, operations, and product teams to resolve client queries quickly.
- Maintain accurate records of all Calls, renewals, and account activities in CRM.
- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
Role: Enterprise & B2B Sales - Other, Industry Type: Internet (E-Commerce), Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TelesalesInside SalesB2B SalesClient ServicingBusiness Development Cross SellingClient AcquisitionKey Account ManagementInternet SalesRenewalsRetentionRevenue GenerationOnboardingUpsellingSalesCold CallingDigital SalesAd SalesCorporate Sales
📌 Inside Sales Executive - Hyderabad
🏢 Infocom Network
📍 Hyderabad