Designation: Senior Executive / Assistant Manager

Function: IT and AI Enablement -Pan India

Experience: Typically 4–7 years of relevant experience, with demonstrable AI workflow implementation

Reporting: Management designated IT or Operations Lead, working closely with the AI vertical and Finance.

Role:Support the AI transformation of a 22 year old PR and digital communications organisation while keeping its everyday technology reliable, secure and cost effective. The role combines hands on hardware and software management with maintenance of websites, intranet and business portals, disciplined adoption of AI, and support for the new AI vertical.

- Hardware procurement and lifecycle management· Assess requirements and procure laptops, desktops, creative workstations, servers or network storage, networking equipment, printers, conferencing equipment, peripherals and power backup systems against approved budgets.

· Compare specifications, compatibility, warranties, support commitments and total ownership costs; maintain vendor quotations, purchase records, asset assignments, warranties, software licences and renewal calendars.

· Install, configure, diagnose, repair and upgrade devices; manage preventive maintenance, spare equipment, secure employee on boarding and off boarding, and responsible disposal after verified data erasure.

· Plan hardware capacity for design, video, analytics and AI workloads, evaluating cloud services versus local processing before recommending higher specification or GPU equipment.

2 IT operations and employee support·Manage operating systems, productivity applications, email, endpoint administration, LAN, Wi Fi, internet links, routers, firewalls, VPN and remote access across locations.

·Administer Microsoft 365, Windows and relevant database services; support macOS and creative applications where used. Manage identities, permissions, licences, updates and compatibility issues.

·Run a documented helpdesk with prioritisation, response and resolution targets, escalation procedures and recurring issue analysis; coordinate vendors to meet service commitments.

Data Security and Digital Platforms3 Storage backup and business continuity· Maintain secure shared storage for client documents, media databases, research, proposals, photographs, videos and creative source files, with project folders, naming conventions, version history and access controls.

· Plan storage capacity, retention, archiving and retrieval across local and cloud systems; prevent unnecessary duplication and ensure company ownership of work records and credentials.

· Implement scheduled, encrypted backups with protected offsite or isolated copies. Monitor backup failures and test restoration against agreed recovery time and acceptable data loss targets.

· Maintain disaster recovery procedures, emergency contacts and continuity arrangements for device failure, internet outages, cyber incidents and critical platform disruption.

4 Cybersecurity and technology governance·Maintain the IT asset register, technology policies and access matrix. Apply multifactor authentication, least privilege access, endpoint protection, encryption, patching and secure password management.

·Protect confidential client information through appropriate sharing controls, segregation of client workspaces, audit logs and approved retention and deletion procedures.

· Assess vendor security and data handling before onboarding; document incident reporting, containment and recovery,



and coordinate specialist security reviews where needed.

5 Websites intranet and business portals· Maintain existing corporate websites, intranet, employee platforms and client portals, including their CMS, hosting, domains, DNS, SSL certificates, databases, plugins, integrations and access permissions.

· Support routine content and configuration updates, troubleshoot defects and monitor availability, performance, storage and renewal dates. Coordinate complex fixes with development partners.

· Use staging, backups, version control, testing and rollback procedures for changes; maintain technical documentation, administrator handover records and a release log.

· Improve internal platforms for knowledge sharing, project information and employee self service; connect systems through approved APIs and automations without disrupting live operations.

AI Transformation and Commercial Systems6 Structured AI operating discipline· Create an approved AI tool catalogue mapped to PR, digital, creative, research, analytics and administrative workflows, with transparent owners, access rules, permitted uses and review dates.

· Evaluate emerging models and platforms through controlled pilots covering output quality, reliability, integration, security, data handling, support and cost. Maintain a comparative scorecard and recommendations.

·Define processes for subscription requests, licence allocation, API keys, prompt and workflow libraries, client permissions, human review and escalation. Prevent uncontrolled use of personal accounts for company work.

· Set practical safeguards for confidential information, model errors, unsafe instructions in retrieved material, inappropriate automation and intellectual property concerns, working with management and relevant advisers.

7 Workflow integration and AI literacy· Work with teams to identify and implement AI assisted research, media monitoring, reporting, content preparation, translation, creative production, knowledge retrieval and routine administrative workflows.

·Build and maintain approved automations using APIs, scripting and low code tools. Document data flows, testing, human approval points, exception handling and manual fallback procedures.

·Run role specific onboarding, training and clinics; maintain simple user guides and reusable examples. Track adoption, quality, time saved and recurring learning needs.

·Prepare a rolling hardware and software roadmap covering capacity, interoperability, upgrades, vendor dependency, migration options and staff capability development.

8 Support for the new AI vertical·Help select and configure cloud environments, models, databases, retrieval systems, workflow tools and monitoring services for pilots, demonstrations and client delivery.

· Support secure knowledge repositories and retrieval augmented generation workflows, including ingestion, document updates, access controls and checks on retrieval and response quality.

· Maintain separate development, testing and production environments where appropriate; support deployment, logging, credentials,



availability and issue resolution with AI and software specialists.

9 AI expenditure and portal financial systems· Create a consolidated register and dashboard for software subscriptions, cloud hosting, API usage, model tokens, storage, renewals and vendor commitments; assign spend to teams, projects and clients.

· Implement approved budgets, usage quotas, alerts and approval thresholds; reconcile usage with invoices, flag anomalies, remove unused licences and forecast technology expenditure with Finance.

· Configure or coordinate financial workflows for portals covering plans, subscriptions, entitlements, usage metering, customer billing, receivables, vendor payments and project cost reporting, as applicable.

· Integrate approved accounting and payment services with Finance defined controls, audit trails, role based approvals and reconciliation. Finance retains ownership of accounting treatment, tax decisions and payment authorisation.

Essential qualifications and experience· Bachelor’s degree in IT, Computer Science or a related discipline, or equivalent practical experience. A master’s degree is welcome but not mandatory.

· Typically 4–7 years in IT operations, infrastructure or systems support, including independent troubleshooting, vendor coordination and support for distributed teams.

·Hands on Windows and Microsoft 365 administration; networking, endpoint security, backups, storage and recovery; working knowledge of SQL and database administration, including MSSQL where deployed.

· Practical website or intranet maintenance skills, including CMS administration, hosting, DNS, SSL, databases and basic HTML/CSS. Ability to diagnose issues and work effectively with developers.

· Demonstrable implementation of AI assisted workflows or business automation; familiarity with APIs, authentication, JSON and at least one scripting language such as Python or PowerShell.

· Ability to compare technology options, prepare budgets, interpret usage reports and manage licences, subscriptions and cloud or API costs.

Desirable experience· PR, digital, media or creative agency environments; macOS and design/video workflows; cloud administration, Git, low code automation and reporting dashboards.

· AI knowledge retrieval, model evaluation, secure client workspaces, portal billing integrations or accounting system integrations. Relevant infrastructure, cloud or security certifications are an advantage.

Expected outcomes in the first 90 days· Days 1–30: Complete a baseline review of devices, applications, access, websites, intranet, backups, vendors and technology spend; document immediate risks and a prioritised action plan.

·Days 31–60: Establish the service tracker, renewal calendar, AI tool catalogue, access controls and spend dashboard; complete a documented restoration test and launch role specific AI training.

·Days 61–90: Deliver two or three agreed workflow pilots with measured results; submit the technology roadmap and portal financial workflow design, with responsibilities and implementation costs.

Scope and supportThis is a hands on coordination and implementation role supported by specialist vendors or developers for complex software engineering, advanced AI architecture and independent security testing. Candidates with 2–4 years of experience may be considered at Executive level with a narrower remit and senior supervision; full ownership of the transformation programme requires greater experience and authority.

📌 Information Technology Specialist (Gurugram)
🏢 Torque Communications
📍 Gurugram