Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for a wide range of clients.

By pairing skilled offshore talent with a client-first mindset, ANR Business Consulting enables organizations to reduce costs, boost productivity, and maintain focus on core growth objectives. The company offers flexible, scalable business support designed to adapt to changing needs and deliver consistent, high-quality service.

Role Description The Inbound Customer Service Representative is a full time, remote role responsible for handling incoming calls, emails, and messages from clients and their customers. In this role, the representative will respond to inquiries, resolve issues, and provide accurate information about products, services, and processes.

Daily tasks include documenting interactions, updating customer records, and ensuring timely follow-up on open cases or escalations. The representative will collaborate with internal teams to address complex concerns, support continuous improvement of customer experience,



and adhere to service-level agreements and quality standards. This position requires a professional, empathetic communication style and a strong commitment to delivering a positive customer experience.

Qualifications

- Strong customer service and customer support skills, with the ability to handle inbound inquiries and resolve issues efficiently.
- Experience focused on customer satisfaction and customer experience, with a track record of maintaining high service quality and feedback scores.
- Previous work in roles such as Customer Service Representative or similar client-facing positions is preferred.
- Excellent verbal and written communication skills, active listening, and a patient, solution-oriented mindset.
- Ability to work remotely with reliable internet, manage time effectively, and multitask in a fast-paced environment.
- Basic proficiency with CRM systems, ticketing tools, and standard office software.
- High school diploma or equivalent required; additional training or education in business, communications, or related fields is an advantage.
- Availability to work full-time shifts and adapt to different time zones or schedules as needed.

📌 Inbound Customer Service Representative (Noida)
🏢 ANR Business Consulting
📍 Noida