Join Emapta as an Implementation & Customer Experience Specialist, helping global customers configure platforms, resolve technical challenges, prepare operational data, and accelerate adoption. Become a strategic link between product and customer success while building a long-term international career alongside top 1% talent.

Your Gateway to Global Customer Experience

- Employment Type: Full-time
- Shift: Night Shift (9:00 AM–5:00 PM EST/EDT), Weekends Off
- Work Setup: Hybrid | 105 B Wing Balaji Complex Chinchavali | India

Exciting Perks Await!

- Competitive package
- Medical life insurance
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Employee engagement initiatives
- Mentorship and exposure to global leaders and teams
- Diverse, inclusive, and supportive culture
- Transparent performance management
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

- More than 3 years of experience in B2B SaaS support, software implementation, customer success, or a related customer-facing technology role
- Proven experience supporting complex, data-intensive enterprise or operations platforms, with experience in ERP, supply chain, inventory, accounting, or MES software preferred over consumer applications
- Exceptional spoken and written English communication skills, with strong empathy, qualified polish, and tone control when communicating asynchronously or through live video calls with operations managers
- Advanced Microsoft Excel or Google Sheets skills, including advanced lookups,



pivot tables, data normalization, text parsing, and error handling
- Proven ability to manipulate, clean, and prepare large CSV data exports
- Ability to work a dedicated six-hour daily window that overlaps standard U.S. Eastern business hours (9:00 AM–5:00 PM EST/EDT)
- Basic SQL literacy or strong aptitude to learn SQL within the first month to query PostgreSQL for support triage, preferred
- Prior experience with supply chain or ERP systems, preferred
- Experience creating software documentation or video walkthroughs, preferred

Your Daily Tasks Tier 1/2 Technical Support & Triage

- Serve as the first line of support for customer tickets and product inquiries
- Reproduce reported software bugs and investigate data configuration issues
- Resolve user errors directly whenever possible
- Prepare clear escalation briefs with replication steps, tenant IDs, and relevant technical context when core engineering intervention is required

Customer Sandbox & Demo Provisioning
- Provision new customer tenant environments
- Configure role permissions according to customer requirements
- Seed realistic personas and operational mock data
- Maintain active demo environments ahead of customer onboarding sessions





Training & Customer Enablement
- Conduct live video walkthroughs with client operations personnel
- Produce guided software tutorials through Loom
- Maintain module user guides and software documentation
- Update instructional materials with accurate and current screenshots

Customer Data Preparation
- Clean, map, deduplicate, and format customer legacy data exports
- Prepare item master records, bills of materials, vendor lists, customer sheets, beginning inventory counts, and other operational datasets
- Apply advanced spreadsheet techniques to prepare customer data before ingestion

Customer Release Notes & Communication
- Author clear and user-friendly release notes
- Translate product updates into accessible feature summaries
- Explain software changes clearly to non-technical operations managers, inventory clerks, plant directors, and other customer users

Pay: ₹75,000.00 - ₹90,000.00 per month

Application Question(s)

- Do you have experience with SQL, particularly querying databases such as PostgreSQL?
- Have you supported complex, data-intensive platforms such as ERP, supply chain, inventory management, accounting, or manufacturing execution systems (MES)?
- Have you supported US/UK based clients?
- Are you willing to work Hybrid Setup in Chinchavali for this role?
- Can you work Night Shift?
- Have you cleaned, manipulated, or validated large CSV exports?

Experience:
- B2B SaaS support/software implementation: 3 years (Required)

Work Location: Hybrid remote in Chinchavali, Mumbai, Maharashtra

📌 Implementation & Customer Experience Specialist (Chinchavali)
🏢 EMAPTA
📍 Chinchavali