METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D;, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities
Key Responsibilities
Monitor and improve the quality-of-service delivery to customers.
Manage Strategic Key accounts.
Develop competency of field service teams through continuous coaching Measure, analyze and improve service operations performance.
Ensure achieving regional service revenue monthly achievement through proper planning.
Manage payment terms with the customers and collect receivables.
Monitor and improve regional performance through reviews.
Develop current channels for services with innovative solutions.
Collaborate with regional, national stakeholders to build competitive advantage.
Align regional service team with Global/National initiatives and implement strategy.
Develop Remote service capabilities within the service team.
Create value for our services and solutions in the marketplace.
Key Behavioral Attributes
He/she should possess good communication skills, conceptual clarity and leadership qualities (e.g. Strategic, resource optimization, people development)
He/she must have good interpersonal skills and high-performance orientation.
Excellent planning and execution skills.
He/she should have ability to establish and develop a functional rapport with various stakeholders across the organization.
He/ She should have excellent collaborative skills to work in a complex matrix organization.
Should be conversant with MS tools (MS Excel skills, presentation skills).
Should be comfortable to work with systems and tools and should be adaptive to changes and platforms.
Should have ability to manage time and prioritize work for self and support the direct team.
What You Need to Succeed
Qualification and Experience
BE (Electrical/Electronics/ Instrumentation) or equivalent from a reputed institute
MBA full time or executive course is a plus
12-15 years' overall experience in Pharma/ Medical devices/ Healthcare industry
Experience in Key accounts management
Advantage to Lean / Six Sigma certified with Experience of leading continuous improvement project.
Specific Experience
- At least 4-5 years of managerial experience leading service/operations.
Our Offer to You
"One Team" that thrives on collaboration and innovation
Opportunities to work with Global teams An open, fair and inclusive environment
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application A brand name that is identified worldwide with precision, quality, and innovation.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.