METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
Responsibilities.
Customer call handling & monitoring over email/phone & system
Service Engineers planning & scheduling for unplanned service orders
Remote Technical assistance to customers for Unplanned services
Manage intra-call status updates and escalation process with field management
Should be intelligent enough to understand the geographic territory
Measurement of Service Quality Parameters - DT (downtime), TAT (turnaround time) FTFR (First time First resolution) etc.,
Customer Satisfaction Measurement
Technical Documentation & Data Management
Fill technicians' schedule
What You Need to Succeed
Qualification BE.
/ Diploma, BSc
Instrumentation/Electronics/Electrical or graduates in BSc, BCom
Excellent Writing & Speaking Skills
Good Negotiator & experience of conflict management
Basic knowledge of Excel & PowerPoint
Our Offer to You
One Team" that thrives on collaboration and innovation
Opportunities to work with Global teams An open, fair and inclusive setting
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.