- Handle customer queries and provide effective resolutions through voice/email/chat channels.
- Manage escalations and ensure timely resolution within defined SLAs.
- Communicate professionally with international customers.
- Handle service requests, complaints, and follow-ups.
- Coordinate with internal teams and stakeholders for issue resolution.
- Maintain accurate customer records and process documentation.
- Ensure adherence to quality, compliance, and process guidelines.
- Achieve defined productivity, quality, and customer satisfaction targets.
Candidate Requirements
- Excellent English communication skills.
- Experience in international customer support / BPO / voice process.
- Comfortable working in US shifts.
- Robust customer-handling and problem-solving skills.
- Ability to manage escalations and difficult customer interactions.
- Immediate / short-notice joiners preferred.
Interested candidates can share their updated CV. For more details contact below no:
Rani: (phone hidden)
Rivera Manpower Services
📌 Hiring For Accenture / International Voice process/6LPA (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru
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